Company Overview

Kane Communications Group is a purpose-driven public relations, marketing, and branding agency that builds reputations and drives corporate citizenship for organizations around the world. Our clients come to us with their problems and it’s our job to solve them.

We focus on delivering business results through research-based strategic planning, public and community relations, brand development, digital and traditional marketing, content development, video production, internal communications and more. Visionary leaders count on Kane for everything from crisis communications and reputation management to integrated marketing campaigns and brand development.

Summary

The Account Supervisor is responsible for nurturing the relationship between the agency and clients. Reporting to a Senior Account Supervisor, Director or VP, the Account Supervisor will provide ongoing support and leadership for client accounts and will maintain a highly responsive service orientation in all interactions. They must be knowledgeable in both the clients' and agency’s business. This individual is a team player who communicates clearly with internal teams and is well-versed in a broad range of communications tactics including, video, PR, crisis communications, internal communications, advertising, digital media and more. The Account Supervisor will also be responsible for overall budget and project management for accounts, ensuring the highest level of customer satisfaction and ROI.

Accountabilities

Before applying, make sure this is the right seat for you. At Kane, the Account Supervisor is accountable for:

Account strategy, writing and research

Write and present detailed, well-researched integrated communications, PR and marketing plans to agency teams and clients
Perform research and analysis using the Kane Way process
Link communications, PR, branding and marketing to broader business objectives, and ensure plans are designed to achieve measurable outcomes for clients

Project scoping and execution

Gather information from the client and work with internal and external partners to develop proposals or briefs for new client projects or scopes of work
This may include working directly with digital or research partners to obtain proposals and estimates
Oversee the implementation of approved plans and strategies
Work with the account team to implement research and communications plans
Work with the creative team to develop brand, marketing and creative strategies
Collaborate with all team members (including contractors, when applicable), providing relevant input
Ensure scopes of work are executed, pitching in as needed to write content, pitch media and take on other day-to-day tasks

Budget management

Ensure that all projects remain within the budgets and/or scopes of work
Recommend appropriate budgets to clients
Provide regular updates of account progress and budget requirements for all assigned clients
Approve and manage quotes, estimates and invoices to ensure budget requirements are met and profitability maintained
Anticipate and communicate any potential budget issues Client relationship management
Form relationships with senior client personnel, with a focus on providing superior and proactive customer service
Ensure client relations are positive and stable and keep senior management informed of any potential challenges

Account retention, growth and projections

Provide exceptional service to clients, promptly responding to needs, requests and changes in direction
Stay abreast of communications, PR, marketing and branding best practices as well as clients’ industries in order to bring forth new ideas
Set annual growth and retention goals for each account and, working with a direct supervisor, develop plans to achieve these goals
Provide supervisor with monthly financial projections for clients, which will aid in staff bandwidth planning

Leading, managing and holding accountable

Create a vision that motivates and inspires direct reports, providing direction on how they can excel while continuing to improve skills and grow at Kane
Hold team members accountable for executing high-quality work recognizing and providing timely constructive feedback

Qualifications

Required experience and core competencies for this position include:

A minimum of seven years of relevant experience in marketing, communications and/or PR-related fields
A minimum of three years of experience working in an agency environment managing client accounts as the day-to-day point of contact and balancing work from multiple clients at one time
Experience consulting directly with the C-suite, recommending PR, communications, integrated branding and marketing strategies that address reputation and brand challenges
Prefer experience pitching media with existing media contacts/relationships
Demonstrated ability to delegate tactical assignments and accurately assess and edit work of others
Able to produce examples of strategic, integrated, branding, marketing and PR plans and/or findings reports with strategic recommendations made clients
Passion for social and narrative change campaigns, corporate communications and the integration of brand research and digital marketing into communications and PR work
Strong people skills with experience managing entry-level staff

Benefits

Kane is continuously adding to and strengthening benefits year over year. A growing business, they offer an environment with opportunities for career advancement.

Current compensation and benefits for this position include:

Salary commensurate with years of experience
Bonuses and sales performance incentives
Vacation/PTO
Hybrid work environment
401K
Health Insurance
Dental Insurance
Vision Insurance
Accident & Critical Illness Coverage
Parking stipend
Onsite fitness center and an employee lounge with vending
Endless office snacks
Many networking event opportunities
Team building events
Great Downtown Milwaukee location

Kane Communications Group

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Public Relations Account Supervisor