Patek Philippe is a world-renowned luxury watch brand celebrated for its craftsmanship, innovation, and timeless elegance. Our boutique in San Francisco provides an exclusive shopping experience, offering personalized service and a curated selection of fine timepieces.

We are seeking a dynamic and experienced Boutique Manager to lead our San Francisco boutique. The ideal candidate will have a proven track record in luxury retail management, exceptional leadership skills, and a passion for delivering an unparalleled customer experience.

Key Responsibilities

Leadership & Team Management

Recruit, train, and collaborate with the Store Director to create a high-performing boutique team to deliver exceptional service.
Set clear expectations, provide regular feedback, and contribute to performance evaluations.
Foster a collaborative and motivated work environment, ensuring team alignment with the brand's values and goals.

Customer Experience

Uphold the highest luxury service standards, ensuring every client interaction is personalized and memorable.
Build and nurture long-term relationships with clientele.
Handle high-profile or challenging client situations with professionalism and discretion.

Boutique Operations

Oversee daily operations, including opening and closing procedures, inventory management, and visual merchandising.
Ensure compliance with company policies, procedures, and brand guidelines.
Analyze sales data, prepare reports, and develop strategies to enhance performance.
Identify opportunities to grow the boutique's experience through collaborative efforts with local community experiences.

Brand Representation

Act as an ambassador for Patek Philippe, embodying the brand's heritage, craftsmanship, and prestige.
Represent the boutique at local events, client gatherings, and industry functions.
Collaborate with the whole boutique team to execute in-store events and initiatives.

Qualifications

Experience: Minimum 3-5 years of management experience in luxury retail, preferably in high-end watches, jewelry, or fashion.
Leadership Skills: Strong ability to lead, inspire, and develop a team.
Client Focus: Exceptional interpersonal and communication skills, with a proven ability to build client relationships.
Business Acumen: Strong analytical and organizational skills, with the ability to interpret sales data and implement strategies.
Knowledge: Passion for luxury goods, with an in-depth understanding of the watchmaking industry preferred.
Technology: Proficient in retail management systems and Microsoft Office Suite.

Compensation & Benefits:

401(k) plan with company match.
Opportunities for professional growth and development.

Kerns Fine Jewelry

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Kerns Fine Jewelry | Patek Philippe Boutique Manager