Key responsibilities:

Assist in maintaining existing computer infrastructure of 5000 PCs globally.
Image/Onboard new computers into the domain and onto the network.
Secure and protect new and existing hardware.
Consult with the business as they require assistance with their equipment.
Troubleshoot and implement data flows for scientific instruments Technical/Functional Skills:
Outstanding computer troubleshooting skills for obscure issues, ranging from device
connectivity, network issues, and laboratory software issues.
Background with End-user Computing or Desktop Support skills essential. Break/Fix consists
of 80% of a Lab Engineer’s workload.
Understanding of Networking concepts, such as network topography, VLANSs,
Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls.
Candidate should be familiar with the OSI model and how to troubleshoot different network
layers.
Knowledge and understanding of Active Directory required.
AGILE ways of working necessary.
Background with computer security
Previous experience with validated systems (GxP) a plus.
Implement the validated data backup solution on laboratory analytical equipment
(equipment and software investigation, documentation, technical configuration) within R&D
(GxP and non-GxP)
Support for scientists in incident management, user support and coaching, access
management
Testing and validation of computer software (complete tests in different environments,
writing technical documentation)
Familiar with ticketing systems such as Service-Now a plus.
Microsoft Excel skills a plus

Leading Pharma Co

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Laboratory Technician