Job Title: Sr. Product Support Engineer

Location: Miami, FL OR Red Bank, NJ

Type: Onsite Office

Duration: Fulltime

Time: US East Time Zone

About the Role:

We’re seeking a seasoned Product Support Engineer to join our Security Product Engineering team, primarily supporting our anti-phishing product. This role is customer-facing and critical in ensuring clients understand and utilize our security product effectively, helping to resolve complex issues.

Responsibilities:

Act as the primary point of contact for customer support on one of our security products.
Explain and resolve customer issues related to phishing detection, helping users understand product alerts and behaviour.
Develop expertise in the AI-driven algorithms behind our product to provide deep technical support.
Collaborate closely with our product and engineering teams to address customer feedback efficiently.

Requirements:

Strong customer-facing and communication skills, able to convey solutions professionally and diplomatically.
Solid background in software development with solid debugging skills.
Experience with one or more security products, especially in phishing defense, AV, EDR, or MDR.
US-based (East Coast) availability to work closely with the engineering team.

This role is ideal for an experienced engineer who enjoys problem-solving, customer interaction, and bridging the gap between engineering and support, with potential growth towards leadership in customer-focused engineering.

Linksoft Technologies

New Jobs

Product Support Engineer