As Head of Insurance Operations, your role is to develop and manage the Insurance Operations function as a key leader of the Risk Transfer team. This includes identifying opportunities for process improvements while adhering to industry best practices and leveraging in-house expertise in technology and data to streamline and remove friction wherever possible. Responsible for the development of the insurance operations team ensuring we meet obligations for compliance, premium invoicing and reconciliation, underwriting technical support, bordereau reporting and maintaining high levels of customer satisfaction and overall efficiency within the operations practice. This is a critical role that will contribute to the overall success and growth of Loadsure.

You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role. This position requires a self-driven, high-energy, professional who’s passionate about disrupting an industry and wants to be rewarded for their performance and contributions.

We believe that with a growth mindset, tech-first innovation, and focused execution, anything is possible. We value others’ insights and ideas to build a collaborative, entrepreneurial, and lighthearted environment.

Key Responsibilities;

Lead and manage the insurance operations team to oversee the back office requirements of the risk transfer business, including policy administration and underwriting support.
Ensuring compliance with all relevant regulations and industry standards through close collaboration with the head of compliance.
Oversee the implementation and maintenance of insurance systems and technology.
Support the Product Team and provide subject matter expertise in the development of new insurance operations technologies.
Develop and implement best practice operational policies and procedures, automating wherever possible through collaboration with Data and Engineering.
Oversee the invoicing and reconciliation for premiums, embracing solutions for automation and revenue optimization, supporting the direct and accurate flow of financial data to the finance and business intelligence team.
Manage the bordeaux processes for written and paid statements for all coverholder agreements, delivering clear communication and on time performance.
Collaborate with other functions including Data and Engineering to ensure seamless operations and maximum efficiency.
Ensure proper coordinated preparedness and response to carrier requests and audits
Support the Chief Insurance Officer (CIO) to help facilitate any information or documentation required for insurance binder renewals and the addition of insurance capacity
Ensure adherence to service level agreements (SLA’s) and key performance indicators (KPI’s), as developed with the CIO and COO.

Skills and Qualifications;

Essential;

Minimum of 10+ years in Insurance Operations and experience in leading a team
Strong understanding of Insurance processes and regulations
Experience within process improvement methodologies
Experience and knowledge of risk management principles
Proven administrative experience and ability to multitask and prioritise work flows
Strong interpersonal, problem solving, analytical and numeracy skills
Excellent time management and organisational skills
Background in program business and operations
Strong communication skills
Eagerness and willingness to learn
Accuracy and attention to detail
Self-starter and takes initiative
Effective listening, strong verbal and written communications skills (including grammar)
Thrive in a fast-paced, high-growth, rapidly changing technical environment

Desirable;

Experience in driving efficiencies through Salesforce or a similar CRM
Background in Ocean and Inland Marine Insurance
Enthusiastic about emerging technology and Insurtech

About Us;

We’ve combined groundbreaking AI and industry expertise to create a service that goes beyond conventional insurance. This is holistic freight protection.

With trailblazing end-to-end InsurTech, our mission is simple: empower brokers to better serve the freight community, maximizing profits and minimizing losses for all.

At Loadsure, we celebrate the spirit of individuals and empower them to grow. Fostering a culture of personal freedom, mutual respect, and collaboration, we enable the professional success of each person, regardless of race, ethnicity, culture, nationality, religious belief, sexual orientation, gender identity and expression, age, marital status, or disability. Understanding, communication, respect among all people: This is how we’re nurturing a diverse and inclusive workplace in which everyone can thrive.

We Strive for continuous growth and excellence in everything we do.

We Unite through collaboration, leveraging our diverse strengths to achieve common goals.

We Pioneer innovative solutions, embracing new technologies and forward-thinking approaches.

We Deliver outstanding results, ensuring reliability and quality in every project.

Why work for Loadsure?

Competitive salary
Fantastic company stock options
Remote working with great flexibility
25 annual leave days, in addition to our recognised national holidays
Enhanced maternity/paternity/adoption/shared parental leave
Birthday day off
Subsidised gym/wellbeing membership
PerkBox
Strong healthcare coverage for employees and their families
A culture of work-life balance
A community that gives back
Engaging and collaborative work environment
An exciting opportunity to work with a talented team that’s passionate about what they do and believes in their product and people
Career development opportunities
Online learning platform

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Head of Insurance Operations