Job Summary:

The Project Support Administrator is a key support member within National Accounts, assisting with the completion of customer orders by managing data entry, tracking orders, coordinating communication, and helping ensure timely delivery. This role contributes to a positive customer experience and works closely with internal teams to support project needs.

Essential Duties and Responsibilities:

Accesses existing systems to retrieve information and clarify customer requirements.
Assists in organizing and compiling bid information related to lighting and electrical materials.
Supports data collection efforts to meet customer expectations, assisting with internal communication to support material forecasting.
Communicates basic project needs to agencies, manufacturers, and team members to facilitate timely objectives.
Develops a basic understanding of office processes and operational workflows to anticipate support needs.
Maintains clear and professional communication with internal teams and customers in a timely manner.
Participates in training opportunities to develop material and customer service knowledge.
Assists in managing a queue of customer requests, coordinating with the outside sales team or manager as needed.
Utilizes client-specific web portals for data access and entry as directed.
Supports the accuracy of material pricing and financials in line with customer agreements.
Responds to routine customer inquiries and provides prompt updates.
Assists with filing material claims for warranty support.
Prepares and compiles material documentation for customer sharing.
Gains exposure to material takeoff basics, including material and quantity requirements.
Attends client or vendor meetings occasionally, as directed.
Enters orders or quotes as needed, following set processes and standards.
Maintains professional relationships that reflect the company’s mission, vision, and values.

Skills/Qualifications:

Education:

High school diploma or equivalent.
Associate’s degree preferred but not required.

Experience:

Experience supporting team projects in a collaborative environment.
Service, distribution, or retail organization roles experience.

Core Competencies:

Effective communication skills, both written and verbal.
Organized, detail-oriented, and capable of handling multiple tasks with basic prioritization.
Willingness to learn and support problem-solving efforts.
Commitment to delivering a positive customer experience.
Comfortable with technology and data entry.

Other Requirements:

Familiarity with Microsoft Office suite, especially Excel.
Basic data entry skills.
Exposure to CRM systems and other project tools is beneficial but not essential.

Loeb Electric

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Loeb Electric | Project Support Administrator