THE OPPORTUNITY

For 45 years, our client, Chinese Community Center (CCC), has been bridging East and West by enriching families with educational, cultural, and social services programs. After 25 years of service, the organization’s CEO is retiring, having built CCC into the Westchase District and surrounding area’s premier social services organization providing a full spectrum of programs including Senior Health Services, Youth Program, Early Childhood Development, Chinese School, ESL, Employment, Financial Opportunity, and Cultural Programs, among many others. The Chinese Community Center, with initial beginnings as a Chinese School, has grown to become the critical, non-political go-to charitable resource to the Asian American and Native Hawaiian/Pacific Islander (AANHPI) communities whom they originally served, as well as all members of their geographic community reflecting Southwest Houston’s rich demographic, ethnic, and cultural diversity.

With a wide-array of programmatic services, a great team in place, and a proud and committed Board of Directors providing their support, the new CEO will be a strong, hands-on nonprofit/social services leader who will build on CCC’s rich history and reputation to ensure continued delivery of outstanding services and community impact while steering the organization into the future to assure their continued ability to grow and evolve to meet the needs of the community, and communities whom they serve. This role is located at Chinese Community Center’s campus inside Beltway 8 in Southwest Houston, and reports to the Board of Directors.

RESPONSIBILITIES & ESSENTIAL FUNCTIONS

Organization Mission and Strategy

Collaborate with the board and staff to ensure that the mission is fulfilled through implementation of strategic planning and community outreach
Responsible for implementation of the Chinese Community Center’s programs that carry out the organization’s mission
Responsible for strategic planning to ensure that the Chinese Community Center can successfully fulfill its mission into the future
Responsible for the enhancement of the Chinese Community Center’s image by being active and visible in the community and by working closely with other professional, civic, and private organizations
Develop and grow effective collaborations and working relationships with partner-nonprofits and city, county, and related departments and resources (i.e.: Police Department, Disaster Response, etc.) to ensure the Chinese Community Center is positioned to serve its clients populations
Build and maintain a strong team and sense of community among CCC leadership and staff to foster a high-performance culture and sustainable talent retention
Maintain a working knowledge of significant trends and developments in the field

Board Governance

Collaborate with the board to fulfill the organization mission, vision, and strategic planning
Serve as a non-voting member of the Board of Directors
Responsible for leading the Chinese Community Center in a manner that supports and guides the organization’s mission as defined by the Board of Directors
Responsible for communicating effectively with the Board and providing, in a timely and accurate manner, all information necessary for the Board to function properly and to make informed decisions

Financial Performance and Viability

Develop resources sufficient to ensure the financial health of the organization
Responsible for the fiscal integrity of the Chinese Community Center, to include submission to the Board of a proposed annual budget and monthly financial statements, which accurately reflect the financial condition of the organization
Responsible for fiscal management that operates within the approved budget, ensures maximum resource utilization, and maintains the organization in a positive financial position
Responsible for fundraising, grant management, and developing other resources necessary to support the Chinese Community Center’s mission. Ensure maximization of legacy giving efforts while identifying new opportunities for financial support

Organization Operations

Oversee and implement appropriate resources to ensure effective operations of the organization
Establish sound working relationships and cooperative arrangements with community groups and organizations
Responsible for signing all notes, agreements, and other instruments made and entered into on behalf of the organization

Personnel Management

Provide strategic leadership to the management team with recruitment, hiring, performance evaluations and terminations
Ensure that sound human resource practices are in place
Make sure that an effective management team, with appropriate provision for succession, is in place
Maintain a climate and put in place programs to attract and motivate a diverse staff of top-quality people with a particular focus on talent retention
Support staff in developing their professional development plans, encourage and nourish their innovation and ownership of program outcomes
Facilitate monthly staff meetings to review program/outcome progress and address any program relevant issues
Facilitate monthly director/department head meetings to review program/outcome progress, operations, and address any program relevant issues

Marketing & Brand Management

Develop and execute marketing strategies to enhance Chinese Community Center’s brand visibility, community engagement, and overall impact to donor, client, partner, and talent communities
Direct the creation of compelling content for various platforms, including social media, newsletters, and press releases, to effectively communicate the Chinese Community Center’s message and initiatives
Ensure appropriate marketing messaging and material assistance to support development teams in their fundraising efforts and donor engagement

QUALIFICATIONS

10 years nonprofit management experience (or equivalent) to include 5 years as a senior level manager with experience managing multiple programs, program development, finance, budgeting & cost management, experience working with external auditors, and reporting skills
5 years’ experience working with Government funds, matching funding requirements, meeting community needs and finding new resources
5 years’ experience overseeing and managing professional staff
Possess a strong understanding and appreciation of AANHPI cultures
Fluency in English and an Asian language, Mandarin is strongly preferred
Strong experience building fundraising strategies and donor relations unique to the nonprofit sector
Experience working collaboratively with and reporting to a Board of Directors
Experience interacting with a variety of constituencies: Board, staff, donors, stakeholders, municipal and state officials, media, and the general public
Excellent public speaking, writing, and oral communication skills
Strong computer skills sets, including demonstrated experience with Microsoft Office Suite, Google Drive, and CRM (Customer Relationship Management) systems
Track record of effective implementation of talent attraction and retention strategies
Bachelor's degree in Business Administration, Social Services, Education, Public Administration, or related field, Master’s preferred

CORE COMPETENCIES

Strategic Planning: Establishes long-range objectives and specifies the strategies and actions necessary to achieve those objectives; identifies the most probable short and long-term consequences of implementing various strategies; analyzes the risks, benefits, and opportunities of various strategies
Leadership: An ability to monitor, assess, respond to, and create internal and external changes related to staff, program, partners, organization, and community in different sectors
Adaptive: Have: strong decision-making skills, logistic abilities, and clear judgment. Have an ability to: create and sustain a vision, inspire, model, prioritize, provide clear and effective decisions, and be innovative – all to achieve the objectives of the funded programs and the changing needs of target population and staff
Management: Ability to identify and utilize resources effectively and efficiently.
Technical Capacity: The resources, skills, experience, knowledge, and aptitude to implement and grow the program toward sustainability
Interpersonal and Communication Skills: Ability to communicate effectively and interact with colleagues, stakeholders, donors, founders, peers, and clients with diverse backgrounds in a professional and inclusive manner
Conflict Resolution Skills: Ability to think quickly on their feet and help resolve conflicts as soon as they arise
Learner Mindset: Willingness to pursue additional professional development (such as: business development, marketing strategy) to promote continuous growth and development in Chinese Community Center’s programs
Team Player: Ability to function as part of a team and motivate towards a common goal

Lowry Rhoads Associates

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