Type: Regular, Full-time
Status: Exempt
Location: Fresno, California
Pay Rate Range: $115,000/annual (Entry Level)
Reports to: CEO
Position Summary Description: The Chief Operating Officer (COO) of the Marjaree Mason Center (MMC) is responsible for supervising agency-wide operations, development and management of policies and procedures and management of contracts and grants. The position is a crucial part of maintaining high service standards based on compliance with internal and external policies, laws, regulations, and rules. Duties include providing strategic direction and supervision for all reporting departments, developing and managing department budgets, implementing proactive plans for review and improvement of processes, contributing to strategic planning and growth for the organization, and reviewing and advising on compliance related issues impacting the agency.
The position supervises human resources, facilities, data and front office employees.
The ideal candidate will bring executive leadership experience and a demonstrated record of managing and enhancing the administration of a high-performing organization. The top candidate is a creative problem-solver who thrives on identifying solutions and focusing on what is possible while facilitating strong collaboration and communication across the organization. They will bring strong emotional intelligence, authenticity, critical thinking and a proven ability to help individuals and teams achieve their full potential. In addition, the COO will embody and nurture a strong and inclusive culture that reflects the core values of the Marjaree Mason Center.
Essential Duties and Responsibilities include but not limited to the following:
Leadership

Collaborate with the Chief Executive Officer (CEO) in setting and driving organizational vision, strategy, and operations.
Develop actionable strategies and plans in alignment with the goals and objectives in the strategic plan, helping to implement organization-wide goal setting, performance management, and annual operating planning.
Monitor departmental performance and establish corrective measures as needed; prepare detailed reports, both current and forecast.
Participate in the annual budgeting process.
In collaboration with the CEO, senior leadership and the Marjaree Mason Center Board, develop future strategic plans.

Operations

Ensure agency front office staff, including reception area staff, deliver excellent service for all guests
Supervise the creation and maintenance of a comprehensive, uniform policies and procedures manual, including agency-wide and program/department specific policies and ensure this manual is reviewed and updated at the beginning of each fiscal year, in order to develop an informed, efficient and effective working environment.
Review and maintain records of all memorandums of understanding (MOUs).

Compliance

Oversee Data Analyst department and ensure accuracy of data and that information conveys quantitative and qualitative impact.
Coordinate monthly grant and contract review meetings and maintain a system to track and notify Chief Programs Officer (CPO), appropriate program managers and fiscal staff of grant awards, timeframes, and contract details.
Maintain up-to-date knowledge of all federal, state, and local business and regulatory requirements and ensure agency compliance.
Maintain records and files of grant application submissions (pre award) and post award contracts.
Review and approve all contracts, to ensure for accuracy, prior to execution by CEO.

Human Resources

Oversee the Director of Human Resources/department and help establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.
Ensure that MMC develops, implements and maintains a plan to reduce work place injuries.
Develop and maintain professional development and succession plan that increases staff attraction and retention.
Establish, implement and regularly evaluate workplace culture strategies and engagement.
Collaborate with CPO and Director of Human Resources to recommend training for all employees based on identified gaps.
Ensure staff complete mandatory trainings.
Ensure supervisors have clear expectations on performance and receive regular training and coaching in regards to supervision of employees, volunteers and interns.

Facilities

Oversee Facility Manager/department and ensure facilities are safe, accessible and efficient.
Review and update agency safety and emergency plans including evacuation, disaster response, etc. Ensure all floor plans and evacuation maps are up to date.
Review and update MMC's Illness and Injury Prevention Plan and ensures adherence to public health guidelines.
Oversee building preservation and conservation, renovations and repairs, maintenance, grounds upkeep and security.
Work with Facilities Manager to solicit bids for contracts and repairs in accordance with agency procurement policy and funder requirements.
Oversee existing lease agreements and be responsible for securing and negotiating all new lease agreements.
Responsible for maintaining MMC's vehicles including scheduling routine maintenance, submitting any needed insurance claims, and ensuring vehicles registration and insurance remain current.
Implement and maintain reservation system for all shared spaces in MMC facilities.
Serve as one of the Points of Contact for after-hours response for alarm calls and emergency repairs.

Other duties as assigned.
Required Knowledge, Skills, and Abilities

Deep interest in and commitment to the vision, mission, of our organization.
Must be flexible and adaptable; creative thinker and problem solver who is also open to the insight of others
Work well in a team-oriented environment and collaboratively in cross-disciplinary teams and culturally diverse internal/external constituencies.
Knowledge of contract management and experience in organizational effectiveness and operations management implementing best practices, including legal, audit, compliance, budget, and resource development.
Display a high degree of initiative, integrity, loyalty, accountability, creativity, and good judgment; excellence in professionalism with the ability to maintain strict confidentiality.
Excellent organization and attention to detail; ability to prepare timely, proper, clear, and concise comprehensive reports, summaries, abstracts, correspondence, and other documentation.
Ability to identify, evaluate, problem solve, think critically, and give direction.
Ability to communicate effectively, clearly, and concisely both orally and in writing.
Strong listening, interpersonal, networking, and customer service skills.
Knowledge of general office practices, procedures, and terminology.
Previous executive leadership experience, including staff management. Demonstrated ability to use business software applications, e.g., MS Office Suite or comparable productivity tools, to collate, analyze, and synthesize data and information to provide strategic and operational insights to the Executive Director and Board of Directors.
Understanding of advanced business planning and regulatory issues associated with philanthropic organizations.
A solid grasp of data analysis and performance metrics.
Emotional intelligence, integrity, humility and a commitment to transparency, and active listening.

Qualifications Requirements: To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily.

Minimum 5-years' experience, preferably in nonprofit environment.
Strong writing skills. The ideal candidate will demonstrate ability to craft clear, concise, and compelling content from scratch.
Excellent verbal, visual/presentation, and interpersonal communication skills.
Excellent project management and collaboration skills with an ability to manage competing interests under demanding conditions.
Experience motivating team members to reach high performance.
Strong hands-on approach with a high level of self-motivation, integrity, and ethics.
Focused on building long-term working relationships with a genuine interest in working with people of all levels to fulfill the company mission.

The requirements listed below are representative of the additional knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:

Bachelor's degree from a four-year college or university.

COMPUTER SKILLS:

Must be proficient in MS Office (Word, Excel, Outlook and PowerPoint).
Experience using Raisers Edge preferred.
Experience with graphic design software such as InDesign, Adobe Creative Suite or Photoshop preferred

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups or organizations.

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Marjaree Mason Center, Inc.

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