IT Lab Technical Support Specialist - Long Term Contract

Onsite near Waltham, MA - Please do not apply if not local.

No C2C - must be able to work without sponsorship

Our client requires an experienced onsite IT Lab Technical support resource, primarily for research labs (non-GxP). You will work with IT Tech lead and support full life cycle of Lab computer systems. This includes working w/ lab vendors to install lab computer/software, managing end-point protection, backup/recovery, organizing lab data etc. The resource should have excellent communication skills and be able to follow prioritization and mange lab user's expectations.

Responsibilities:

Provide day-to-day IT support for lab systems, participating in IT projects for lab services including installing, maintaining, and supporting computerized systems
Support IT operations team on all cybersecurity and end-point management requirements for lab systems.
Communicate with/ vendors on any troubleshooting and issues resolution for lab systems.
Utilize Service Now application to coordinate support activities.
Knowledge Base (KB) documentation creation and updates.

Qualifications / Experience:

Min 5 years experience working with computerized systems in lab setting
Hands on experience implementing laboratory systems (e.g. Waters, Agilent, GE, Sartorius, Thermo Fisher, Cytiva etc.)
Experience, maintaining and providing system administration support for IT systems, documentation
Excellent communication skills and ability to manage support requests in fast paced environment

Maverick Technology Partners

New Jobs

IT Lab Technical Support Specialist