Company Description

Our Client is a leading Managed IT organization established in 1995. They develop technology strategies that have proven business value for their clients and partners. Their IT Staffing division delivers exceptional technical talent to their partners across a broad range of industries.

Job Description

The Technical Support Specialist - will provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, planning, organizing and problem-solving skills are needed to be successful in this position. The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.

Qualifications

Responsibilities:

Provide support to clients both deskside and remotely
Correct faults and provide resolution of complex problem tickets
Perform PC and network troubleshooting and upgrades
Network support and troubleshooting
Perform network analysis and capacity planning
Assist in the creation of processes and procedures for client network operations
Contribute to the administration of network backup and disaster recovery
Contribute to the planning and implementation of multiple projects

Qualifications/Skills:

Minimum 3 years Enterprise or Managed IT support experience
Strong troubleshooting and critical thinking skills
Excellent verbal and written skills
Knowledge of Windows operating systems up to Windows 10
Knowledge of Windows Server is required
Experience with Microsoft Exchange and Office 365 is required
Understanding of network switches, routers, and firewalls is required
Helpful networking experience includes at least a conceptual understanding of TCP/IP, routing and switching, firewalls, and Wireless Networking.
Virtualization with Microsoft Hyper-V and/or VMWare experience a plus.
Troubleshooting, project management, initiative and professionalism are of utmost importance.
Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)
Have a valid driver’s license, clean driving record.
Travel to our other locations primarily in Salt Lake and Utah counties, be reliable, be available for occasional after-hours maintenance and escalated support issues.
Pass a criminal background check and drug test.

Nice to haves:

PowerShell and/or other scripting languages.
Advanced Office365/Azure AD support and troubleshooting.
Intermediate experience with networking
Azure and DevOps experience.

Additional Information

Company Benefits:

Healthcare plan
Cell Phone Plan
Paid Time Off
Empowering Work Environment

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