Join the Team Transforming Lives at the National Eczema Association (NEA)!

Are you passionate about making a real impact in the lives of millions? At NEA, we don’t just talk about change—we lead it. As the nation’s largest nonprofit organization dedicated to improving the health and quality of life for people with eczema, our work touches over 31 million Americans living with this challenging condition.

Here’s what makes NEA a special place to grow your career:

Mission with Meaning: Every day, you’ll contribute to programs, research, and advocacy that empower people to thrive despite eczema.
Innovative Spirit: From advancing patient-centered care to leveraging real-world data, we’re shaping the future of eczema research and support.
Dynamic Culture: At NEA, collaboration, creativity, and inclusivity are at the heart of everything we do.
Flexibility & Growth: We value your professional growth and work-life balance.

Why NEA Needs YOU.

We’re seeking passionate professionals to help us:

Build innovative partnerships that amplify the patient voice.
Expand programs and campaigns that increase eczema awareness.
Drive meaningful impact in research, advocacy, and community engagement.

National Eczema Association (NEA) Overview

Founded in 1988, the National Eczema Association (NEA) is a 501(c)(3) nonprofit and the largest patient advocacy organization serving the over 31 million Americans who live with eczema and those who care for them. NEA provides programs and resources to elevate the diverse lived experience of eczema, and help patients and caregivers understand their disease, actively engage in their care, find strength in one another– and improve their lives. Additionally, NEA advances critical eczema research and partners with key stakeholders to ensure the patient voice is represented and valued in education, care and treatment decision making. The eczema community is at an exciting juncture, with increased recognition of the seriousness and burden of eczema and a surge in scientific interest and development of new treatments. Bolstered by NEA’s strategic plan, Blueprint 2025, we are driving toward the ultimate vision: a world without eczema.

Job Summary

The Senior Director, Seal of Acceptance & Department Operations, is responsible for the NEA Seal of Acceptance Program including oversight of the program’s operations, integrity, program and partnership expansion, and increasing consumer awareness of the seal. The Senior Director will cultivate and manage relationships with Seal of Acceptance (Seal) stakeholders and oversee the program, as well as oversee department operations. The ideal candidate possesses strong program/business development and operational efficiency skills alongside proven relationship-building capabilities with diverse internal and external audiences. Excellent communication abilities, strong problem-solving acumen, and service-oriented creative thinking are essential.

This role requires a professional who can collaborate effectively across teams and thrive in role that requires responsiveness to all stakeholders in a rapidly evolving environment. The Senior Director, Seal of Acceptance & Department Operations is an integral part of NEA’s strategic growth, providing critical insights and direction to support organizational recognition and programmatic visibility.

This full-time (40 hours per week) remote-based position is FLSA exempt. 10-15% travel is required to various national industry and medical/scientific meetings.

Partnership Development

Cultivate and manage relationships with OTC product manufacturers, retailers, and other stakeholders.
Develop and implement strategies to expand the Seal program’s reach and influence within the consumer product market.
Negotiate partnerships and agreements with companies to leverage and advance the visibility of the Seal broadly and for accepted products, ensuring transparency and compliance with NEA’s ethical standards.
Work collaboratively across NEA to foster Seal program awareness and utility with product manufacturers, healthcare providers, the NEA community, and the general public.
Enhance the Seal product directory based on programmatic growth, consumer needs, and revenue opportunities.

Program Management

Oversee the day-to-day operations of the Seal program ensuring accurate application processing, review, approval, directory placement, annual renewal, manufacturer communication and brand licensing/compliance.
Maintain the rigorous criteria for initial product evaluation and annual renewal, ensuring they are up to date based on the current research and dermatological standards.
Serve as staff lead for the Seal Oversight Committee to ensure ongoing alignment of the Seal program with scientific progress and best clinical testing practices.
Oversee the independent review process for product applications, identifying and working closely with physician and researcher reviewers.
Work with NEA legal counsel to maintain appropriate Seal trademarks and licensing agreements.
Oversee the administrative operations support of the Research, Medical and Community Affairs (RMCA) department.

Program Evaluation

Monitor and track Seal application trends and identify ways to enhance the front-end and back-end application and renewal process workflow as needed to gain program efficiency and achieve annual goals.
Stay abreast of industry trends, manufacturer interest, and NEA community needs to inform Seal programmatic expansion in existing and new potential categories.
Develop a strategic plan to support Seal program growth alongside key performance indicators.

Marketing and Communications

Collaborate with the marketing and communications team to ensure the currency of Seal program branding guidelines.
In conjunction with the marketing and communications team, develop an annual marketing and communication plan for the Seal program including working with program manufacturers to ensure awareness of their product.
Collaborate with the marketing and communications and key staff colleagues to promote the Seal program and accepted products to consumers, healthcare providers, and industry stakeholders, and develop educational materials and campaigns to raise awareness of the benefits of the Seal.
Represent NEA and the Seal program at industry events, conferences, and meetings.

Data Management and Reporting

Maintain accurate records of all products in the program, including application details, evaluation results, and endorsement status.
Prepare regular reports on the program’s performance, including financial metrics, product evaluations, and market impact.
Analyze trends and feedback to continuously improve the program.

Leadership and Collaboration

Lead reporting program staff providing guidance, support, and professional development opportunities.
Identify opportunities for future staffing and/or external consultants in support of Seal program and RMCA department operations goals.
Collaborate with other NEA departments to ensure the Seal program supports NEA’s broader mission and goals.
Participate in strategic planning to align the Seal program with NEA’s long-term objectives.

The National Eczema Association offers an attractive benefits package to the qualified candidate. These benefits include but are not limited to:

Competitive salary, dependent on experience
Medical, dental and vision benefits
Life Insurance
Employer-Funded Contributions
Employee optional 401K plan
Voluntary Flexible Spending Plan
Unlimited PTO
NEA observes all Federal holidays plus the day after Thanksgiving.

NEA is an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business need. NEA does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. NEA celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.

National Eczema Association

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National Eczema Association | Senior Director, Seal of Acceptance & Department Operations