Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

Under the direction of the Director of Operations, the Site Manager is responsible for the overall operation of the Neighborhood Healthcare site and programs, ensuring that efficient systems are in place, staff is properly trained, and revenue and cost effectiveness are maximized. The Site Manager implements and evaluates systems within the site that promotes quality of care while monitoring cost effectiveness.

Responsibilities

Collects, organizes, and shares data with appropriate staff for continual quality improvement of operations
Maintains awareness of factors that positively and negatively affect the patient experience, including personnel interactions in the work environment
Directs and motivates stakeholders to take action that consistently deliver high quality patient care and an exceptional patient experience
Monitor site and department expenses to maximize cost effectiveness of operations
Analyzes financial information prepared by Finance and determine reasons for discrepancies for specific line item costs
Conducts performance reviews for direct reports
Provides appropriate counseling and disciplinary action (may be in coordination with HR) in a timely manner; prepares documentation and shares with HR
Implements organization policies and procedures for the site, including requirements of funding sources and grant programs
Monitors site productivity and makes necessary recommendations or changes to increase patient show rate, improve patient flow, maximize provider productivity and monitor redesign implementation and results
Communicates with Clinical Team Leader, Operations Director, and Director of Nursing regularly to resolve scheduling or other site specific problems that affect efficient functioning of site
Responsible for scheduling, agenda preparation and facilitation of monthly site operations meetings, including minutes and follow up items
Ensures site supervisors (if applicable) conduct regular department meetings with site staff and maintain records of agenda, minutes, and attendance
Participates in monthly operations meetings, to review results of audits and tracks specific programs or issues
Participates in supervisory, departmental, and special task forces as appropriate; shares pertinent information with subordinates, support staff, providers, and administration
Tracks and reconciles all encounters for billing department
Monitors daily cash receipts and resolves discrepancies
Manages all support staff alongside site supervisors (if applicable), including hiring, training, and performance management
Ensures departments provide effective and efficient service to all stakeholders including patients and providers
Coordinates with specialty specific coordinators to implement and monitor the effectiveness of specialty services at the specific site
Fosters effective communication and teambuilding among staff to enhance employee and patient satisfaction
Recommends or makes decision to hire, transfer, promote, reward, suspend, discipline or terminate
Assess training needs and promotes developmental activities
Conducts department meetings to promote communication, assess and resolve needs and foster teamwork
Evaluates staff performance against job description criteria and competency assessment and provide guidance and coaching to develop employees to perform at their highest potential
Keeps staff informed of organizational activities and promote mission and goals

Qualifications

Education/Experience

Bachelor’s degree or four years’ experience or equivalent combination of education and experience
Three years of supervisory experience required; healthcare setting preferred
Project Leap completion preferred
Bilingual (English/Spanish) or (English/Arabic) preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with various payer sources, such as Medi-cal, Medi-caid, etc., preferred
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

Standing for sustained periods of time
Walking potentially for long distances or moving from one work site to another
Lifting, raising objects from a lower to a higher position or moving objects horizontally from position-to-position
Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Ability to view and read information on a computer, in a computer terminal
May be exposed to adverse environmental conditions found in a typical healthcare clinic setting

Salary range: $88,200-$114,400 annually, depending on experience

Neighborhood Healthcare

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Site Manager