Location: US (resides less than 2 hours from a major airport). Preference Texas or Oklahoma surrounding States.

Reports to: Vice President of Service

Pay: Variable dependent upon experience includes auto and cell allowance

Usual Hours Per Week: Full-Time - 40 Hours Per Week Minimum

Number of Openings: 1 Full-Time Salary

Travel 80%

Company Overview:

Exodus Global company, a privately held, family-owned business headquartered in Superior, WI with additional locations in Cleburne, TX and Bellefonte, PA. Exodus Global designs, manufactures, and distributes industry leading hydraulic attachments. We back our products with a team of people empowered to provide world-class customer service.

Our core focus is to have a positive impact on our company, the communities we operate in, and the industries we serve. We do this by focusing on our core values that include caring – caring about the customer, the company, and each other. An “on it” attitude – on it to work hard, to communicate and to always be thorough. Always does the right thing ¬– we take integrity in our work, we do the right thing even when it’s painful, and we always keep safety at the forefront.

Lastly fun – we are company that believe in having fun at work and making a positive impact on all that we serve.

We’re looking to add to our company people who value integrity, believe in teamwork, and understand that we aren’t just a business…we’re a family.

Job Summary:

The Field Service and Install Specialists is a key role within our Service organization. The successful candidate will focus on supporting the customer by providing excellent technical service for our products. The Field Service and Install Specialists will also serve as the primary liaison between the customer, inside sales, outside sales, engineering, and operations. The product line includes Shear Core Shears/Processors, OilQuick Couplers, RockZone rock and concrete cutting attachments, and Connect Work Tool Breakers which are the largest product portfolio within the division requiring proficient technical capability. The successful candidate who performs well in this role will have growth opportunities available within the business. This position will primarily focus on the OilQuick product line. Learn more about Exodus Global. https://exodusglobal.com/

Knowledge, Skills, and Minimum Requirements of Employer:

This position requires a candidate who has excellent technical and mechanical aptitude with strong interpersonal and communication skills to engage customers and work cross functionally within the organization.
Strong interpersonal and communication skills with the ability to train others
Knowledge of market practices, competitor’s product, and marketing plan
Resourceful and capable of making critical decisions
Ability to lift products up to 50 lbs. without assistance
Must be able to stand for up to 8 hours and maneuver in tight spaces
Excellent public speaking ability on highly technical subjects
Highly organized, self-motivated, and available for a high quantity of travel
Microsoft Office applications and basic computer skills
Fluent in English (proficiency in Spanish desired)
Associate’s degree, Hydraulic Certified OR minimum of 5 years’ experience working on hydraulic mobile heavy equipment and attachments related work experience in lieu of degree
Ability to understand customer needs, marketing, and sales techniques
Ability to travel extensively (up to 80%)
Working knowledge of hydraulic tools and systems, machinery attachments and/or construction equipment
Minimum of 5 years’ experience working on hydraulic mobile heavy equipment and attachments
Prefer prior knowledge of principles and applications of hydraulic tools in the demolition, recycling, and construction industry.
Proficient use of electrical and hydraulic schematics
A strong understanding of the technical diagnostic process
Proficient with multi-meter and hydraulic pressure gauges
Capable of light field welding
Understands and enjoys serving customers/dealers and helping others succeed
Ability to work independently

Duties and Responsibilities of the Job:

Install and train on the OilQuick Product line
Visit customers and dealers to help diagnose and repair machines
Serve as the lead technical point person for our products in the field
Provide technical assistance for incoming service calls
Build strong relationship with customers and partner with engineering and product management in adapting company products to meet individual requirements and specifications
Promptly resolve customer issues and maintain good communication channels between the customers and relevant functions within the organization
Document issues in the Service Database
Coordinate with the customer for service trips
Follow-up with customers and other Exodus personnel as necessary regarding repair status
Perform technical and operator training
Act as the voice of the customer for machine improvement ideas and suggestions
Book flights, lodging and car rentals for travel
Partner with the Inside Sales (and) External Sales teams to provide excellent service in all customer interactions
Provide sales and technical assistance for the Exodus product lines including accessories
Provide technical expertise to the customer on attachment applications, including travel to dealers/end user location on regular scheduled basis addressing service-related issues with products. Interpret technical repair and parts manuals and instruct service personnel in proper maintenance procedures. Follow up with correspondence regarding problems found.
Communicate repair instructions to customer and/or contract service personnel via on-site customer visits, telephone, text, or email.
Perform equipment installations, trouble shoot, diagnose, and perform equipment repairs on-site (mechanical, hydraulic, and welding repairs).
Proper PPE required while at jobsite or performing repairs on-site
Promote good customer relations through technical support and field repair of attachments
Communicate service and attachment performance information to Parts & Product Support, Engineering, and Manufacturing areas; daily communication and provide weekly trip reports to Product Support Manager
Must be able to travel up to 80% of the time. This position requires extensive travel throughout assigned area of operation. Some overseas and Canadian travel is also required. Field Service and Install Specialists is required to live in central location of assigned area but may occasionally travel outside of region as needed.
Comply with all company policies and maintain a high level of integrity in all interactions within and outside of the company
Maintain and submit weekly expense reports as well as company credit card account
Attend and participate in company sales meetings, training programs, trade shows, and conventions to further education and learning within the industry
Develop new business opportunities, introduce new marketing programs, and disseminate new products to markets
Repairs will be required to be performed on an individual basis on site
Perform classroom and hands-on training for maintenance/repairs for up to 30 trainees
Perform repairs and maintenance on a fee-based contract on behalf of SBD on occasion when dealers are unable, etc.

Benefits: Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, PTO, Paid Holidays, 401K Plan with company match

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