Are you a GM or VP with a customer success or product adoption background who has strong experience advising or selling to independent and/or retail pharmacy clients? Are you a GM, VP of Growth, VP of Engagement who has subject matter expert in pharmacy operations or pharmacy wholesale, with experience in Account Management or Customer Success to expand business and drive product engagement? Are you a data-driven decision-maker who can see the stories in data and use it to create workflows or software product enhancements that grow revenue? If you are a leader who knows the complexity of pharmacy wholesale, this VP, Marketplace role for a leading pharmacy marketplace could be an excellent fit!

This growing pharmacy software company, backed by a notable PE firm, is currently investing in its industry-leading B2B pharmacy marketplace, which connects pharmacies to wholesale suppliers via an e-commerce platform. They’re looking to bring on a VP who can lead their growth by implementing best practices in Customer Support & Service, collaborate with the Marketing team, and work with Product Management to enhance the product, all to optimize product adoption and grow revenue. This VP role will hold a P&L and be a critical player in their growth; this is a strong growth opportunity.

In this role, you will:

Identify and implement strategies for growing the market, including expanding existing account business and driving product engagement
Identify and implement best practices that drive product adoption
Create operational excellence and continuous improvement for Customer Success and Customer Support.
Gather information from pharmacy customers (buyers) to inform product enhancements and integrations that will help optimize the platform
Work with Marketing to inform member growth strategies
Work with Sales leader to capitalize on cross-selling and up-selling opportunities
Be a hands-on leader to your teams - give them the structure and support they need to thrive
Leverage platform data to make data-driven decisions about product strategy and CS practices
Hire and empower a Supplier Manager to engage with and grow the supplier community
Own the P&L for this B2B e-commerce marketplace
Travel often (~50%)
If local - hybrid is available (Long Island). If in FL (Tampa), work close to others

What you’ll need:

Strong understanding of the wholesale side of pharmacy, ideally at or with a GPO
Strong experience in client-facing roles focused on advising, consulting, or selling to retail pharmacies, ideally independent pharmacies
Strong understanding of pharmacy complexity and compliance
Love for data and using it to tell stories and make data-driven decisions
Customer/Client Success leadership, with a focus on product adoption/engagement
A well-rounded background that could grow into a GM (Marketing, Product, Sales, Customer Success, etc)
Sales or Account Management - experience with upselling/cross-selling
P&L Ownership of $5M+
Experience working closely with Product or on product strategy
Experience working with or overseeing Marketing
BIG Plus: Marketplace experience, direct Product management and/or Sales experience
BIG Plus: Be commutable to Long Island, NY or Tampa, FL

What you’ll get:

Very strong base comp + bonus + equity (PE backed)
Great benefits (with lots of options) - health, dental, life, 401k + match, HSA, FSA, commuter
Work closely with the PE team, execs, and CEO, very visible role
Growth opportunity - grow into a GM role

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VP / GM | Pharmacy Engagement & Growth | Product Adoption