Overview

Paventy & Brown Orthodontics is seeking an exceptional operations leader to elevate our executive team as an Operations Manager. This person will exemplify our core values of: Compassion, Competency, Kindness, Innovation, Adaptability, and Integrity.

As the Operations Manager, you will collaborate with executive leaders, local managers, and doctors to oversee the day-to-day operations and ensure overall efficiency and effectiveness for our seven office locations. This involves a multifaceted approach to ensure that all operational processes run efficiently while maintaining and enhancing the productivity and functionality of our offices.

This is a fantastic opportunity to join a large and growing dental organization and make a significant impact on the success of our local practice. This role is essential for creating an efficient, effective, and collaborative environment.

Responsibilities

Engage and collaborate with executive leaders to align operational strategies and organizational goals.
Partner with doctors, field operations and functional support to diagnose issues, identify opportunities, and develop corresponding action plans.
Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
Prioritize areas of focus based on impact and urgency; helps team do the same
Optimize processes with further development of documented standard operating procedures and organization.
Create and follow through with quality control processes across multiple locations and providers.
Partner with support to organize and implement an annual marketing plan and provide key insights and analysis on return on investment to optimize future marketing efforts.
Identify, assess, and control any risk factors and compliance aspects associated with the business.
Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
Advocate for necessary resources and support when necessary.
Take ownership and guide operations teams to cultivate and embrace core values while fostering opportunities for professional development.
Coordinate effective and comprehensive onboarding for new staff.
Advise and train staff on operational policies and recommends changes where applicable.
Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
Continuously assess capabilities and performance of team members, ensure contributions are recognized and actively address underperformance through progressive coaching.
Track key performance indicators for the offices, including patient experience, and develop actionable strategies for improvements based on findings.
Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
Strategically partner with executive leaders on market growth initiatives. Identify and drive initiatives aimed at expanding market presence and growth.
Maintain a front-line obsession and promote an exceptional patient experience.
Other duties as assigned.

Requirements

3+ years of previous operational experience.
Bachelor’s degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/ leadership training.
Proven experience in managing multiple teams.
Track record of developing and implementing strategic growth practices and increasing market visibility.
Excellent leadership and communication skills with a passion for growth.
Continuous desire to learn and improve daily and provide development opportunities for staff members.
Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
Strong attention to detail, where the extra 1% matters.
Competency in using business software such as Microsoft Office and related platforms.
Experience managing to a P&L and baseline understanding of core financial metrics (preferred).

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training and Development opportunities

PAVENTY & BROWN ORTHODONTICS, LLC

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PAVENTY & BROWN ORTHODONTICS, LLC | Operations Manager | united states