Operations Manager

Peaceful Homes Property Management

Lancaster County, PA

Full-Time

About Us:

Peaceful Homes Property Management is a scattered site property management company dedicated to providing exceptional services to property owners and residents across Lancaster County, PA. At Peaceful Homes, we are guided by our core values of Honesty & Integrity, Compassion & Respect, being Service Oriented, and having a Commitment to Excellence. We are seeking a dedicated and experienced Operations Manager to join our team and oversee critical functions within our organization.

Job Description:

The Operations Manager will play a key role in managing daily operations, ensuring smooth and efficient processes across maintenance, leasing and administrative functions. This position serves as the main point of contact between the various teams, including maintenance technicians, property managers, office administrators, and accounts payable/receivable. The Operations Manager will coordinate all aspects of maintenance work orders, oversee the performance of the maintenance team, and contribute to the development and implementation of company policies.

Key Responsibilities:

- Maintenance Coordination:

- Manage and coordinate all maintenance work orders.

- Schedule and oversee maintenance technicians to ensure timely and effective completion of tasks.

- Manage and track billable hours for maintenance services.

- Team Management:

- Act as the main point of contact for property managers, office administrators, and maintenance teams.

- Handle escalated issues and provide solutions to ensure resident and team satisfaction.

- Track team performance by monitoring Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs).

- Administrative Duties:

- Process security deposit returns in Appfolio and coordinate with Accounting to complete the bank processing.

- Help design, implement, and update the company handbook.

- Assist in the hiring and training of new team members, ensuring they are well-integrated and knowledgeable about company processes.

Qualifications:

- Proven experience in property management, maintenance operations, or a similar field.

- Strong organizational skills with the ability to manage multiple priorities.

- Excellent communication and leadership abilities.

- Experience with property management software (Appfolio preferred).

- Familiarity with tracking performance metrics (KPI, OKR) and process optimization.

- Problem-solving skills with a proactive and flexible attitude.

Our Core Values:

- Honesty & Integrity: We do what’s right, always.

- Compassion & Respect: We treat people with kindness and fairness.

- Service Oriented: We strive to exceed expectations with a focus on serving both residents and property owners.

- Commitment to Excellence: We aim to provide high-quality services in everything we do.

Benefits:

- Competitive salary and bonus.

- Paid time off and holidays.

- Opportunities for career development and growth within the company.

Peaceful Homes Property Management

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Operations Manager