Contact Details:

Poonam Khandelwal

Email: poonam.khandelwal@peer-consulting.com

Cell: (732) 797-9766 / Ext.408

Job Title: Certified Genesys Application Engineer (On W2)

Location: Austin, TX OR Sunnyvale, CA (Hybrid, 3 days Onsite)

Duration: 12 Months

Years of Experience: 8+ Yrs.

Required Hours/Week: 40hrs./week

Notes:

Job Description:

Highly focused and self-motivated professional successful in the design, development and deployment of large-scale multi-channel contact center applications
Over 5 years of experience in design, development, installation, configuration, testing and support of IVR and Genesys applications
Worked extensively on Genesys projects for large customers
Genesys Certified Application Professional preferred
Implemented GVP Solutions which includes installation, configuration, testing and support of the platform.
Requirements gathering, writing functional specification documents and technical design specifications for IVR Applications.

Skills and Experience:

Experience in working with difference Nuance dialog modules including OSDM,NDM
Experience in with working with different application frameworks like Genesys Studio,Genesys Composer, SAP VXML Framework, PTP and NDF.
Experience in working Genesys mobile engagement and Genesys ORS. Design and developed application using SCXML
Genesys installation and configuration experience from versions 5.x through 8.x.
Expert level knowledge on Management Framework, Enterprise Routing, OCS, GVP and WDE.
Experience in building routing strategy to meet routing and reporting needs. Implementedskills based routing across different business units.
Genesys Certified Professional preferred
Computer Science Degree preferred

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