Program Planning and Quality Assurance Manager

Location: 440 Court Street, Clearwater, FL 33756

Schedule: Monday - Friday 8 a.m. - 5 p.m. schedule. There is schedule flexibility based on office needs and the possibility of up to 3 remote work days.

We are recruiting for the Planning and Quality Assurance Section Manager position within Human Services to help lead our future social service innovation. This highly responsible position manages the day-to-day operations of the section and leads a skilled team that is responsible for social service program planning and evaluation, performance benchmarking, quality assurance, data management, and analytics. If you are passionate about data, performance, quality and research within human service programming check out this position!

This is a highly collaborative position responsible for engaging internal and external stakeholders on program planning and performance to deliver quality services and maximize outcomes for our residents. The incumbent in this position works closely with the Division Director on critical issues and organizational policies and makes important procedural and operational recommendations to encourage program, management, and operational efficiency. Work involves responsibility for the organization, management, and coordination of day-to-day operations of the section while working closely to define and implement innovative solutions across the department including health care administration, behavioral health, services for veterans, consumer protection, justice programs, homeless services, and other key focus areas. The work of this position helps to define the use of technology, manages data strategies, and provides leadership for the implementation of new systems. This work requires exercising independent judgement in determining recommended courses of action in the development and presentation of solutions while managing a high volume of projects.

What Would You Do?

Manages the projects and activities of the Program Planning and Quality Assurance Section within the Human Services.
Manages ongoing quality assurance efforts and defines annual quality plan for internal and external operations and programs.
Oversees department performance management efforts to define program logic models, performance metrics, tracking and monitoring efforts, data management, and reporting for a range of internal and external social service programs.
Manages department strategic planning and facilitates implementation.
Provides support for defining and implementing innovative operational, data, and technology solutions working collaboratively across various focus areas of the department.
Provides recommendations, presentations, and reports on a variety of program planning related functions.
Manages, supports, and guides supervisors and subordinates in project development.
Assists with the review and development of procedures and programs in consultation with the Program Services Division Director and department leadership to optimize solutions and outcomes.
Provides support for low income and homeless health programs and the Healthcare Administrator to expand access to care within the community.
Defines internal projects and strategies leveraging technology to improve operations and efficiencies.
Coordinates and manages internal data efforts and implementation of new technology projects.
Develops an environment of teamwork, collaboration, and partnership with internal and external stakeholders.
Expands knowledge of quality assurance practices, data driven management, and technology across the department.
Establishes goals and objectives for the Program Planning and Quality Assurance Section.
Additional duties may be assigned and not included in the above listing.

What Do You Need To Have?

Experience – progressively responsible professional experience in program research and evaluation, quality assurance, data analytics and forecasting in Social Services or closely related field that includes one year of supervisory experience.

Education – degree in public health, public administration or Social Services related field.

At least 7 years of experience as described above; or
Associate degree as described above and at least 5 of experience as described above; or
Bachelor’s degree as described above and at least 3 years of experience as described above; or
Master’s degree as described above and at least 1 year of experience as described above.

Additional Requirements

Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Strong knowledge of social service programs and delivery.
Experience managing quality assurance for social service programs.
Experience in strategic planning, logic models, program research and evaluation

Highly Desirable.

Experience working with social services, healthcare, and behavioral health care programs preferred.
Experience using data analytics software including Power BI, SQL or Tableau preferred.
Advanced degree in statistics, public administration/public health preferred.
Experience with developing, maintaining, & managing data platforms to load, transform, extract, manipulate, and automate complex data sets and analytics preferred.

Knowledge, Skills and Abilities

Knowledge and understanding of all aspects of the assigned section. Knowledge of the principles, practices and procedures of public and business administration.
Knowledge of Social Service programs and service delivery.
Knowledge of Quality Assurance methods and practices.
Ability to design and manage an outcomes driven program plan for human services.
Knowledge of logic models and tools for effective program planning, performance management, and evaluation.
Skill in advanced leadership techniques and practices to evaluate and determine organizational goals and objectives, maximizing effectiveness of organizational work units through staff selection and assignments.
Ability to communicate effectively, both written and orally, and to make effective presentations to a variety of groups.
Ability to interact effectively, establishing good working relationships with staff, other county organizations, agencies, state officials, consultants, contractors, and the public.
Ability to apply advanced computer applications and software.
Ability to plan, supervise and coordinate technical and administrative programs.
Knowledge of modern technologies and their application to improve operational efficiencies and outcomes.
Ability to manage data platforms to load, transform, extract, manipulate, and automate complex data sets and analytics.
Ability to plan and direct the work of a large staff of professional and support employees and maintain effective working relationships with the staff, other departments, and the public.
Ability to address civic organizations or other public or private groups on subjects relative to section projects.

Our benefits rank among the top in the area!

Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.

We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

Section Manager 2, E29

Pinellas County Government

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Pinellas County Government | Program Planning and Quality Assurance Manager