To support our growth, we are hiring a Professional Services Engineer

ABOUT US: PIXITMEDIA, A KALRAY COMPANY

Kalray is a leading French Deep Tech company, originating from the CEA French lab, a prestigious European research laboratory. Specializing in hardware and software technologies for high-performance, data-centric computing markets, Kalray offers a range of products for applications in Datacenters, AI, Media & Entertainment, Life Sciences, Scientific Research, Edge Computing, Automotive, and more. Kalray has notable investors such as Alliance Venture, NXP, CEA, and Bpifrance. The company is listed on Euronext Growth.

With over 200 employees and a presence in several countries (France, UK, Germany, USA, Romania), the company provides an agile, inclusive, and dynamic environment where individuals, whether experts or recent graduates, can thrive and contribute to Kalray’s success.

Pixitmedia, a Kalray company, enables Media & Entertainment organizations to streamline their global data workflows and maintain complete control of valuable assets.

You can learn more about Kalray on our website, follow us on LinkedIn.

WHAT YOU'LL BE DOING:

As a Professional Services Engineer, you will engage with customers to provide installation, migration, training, and advisory services for our software-defined storage and data management offerings. You handle installations ranging from single-node cloud-based deployments, to our largesthybrid, geographically distributed architectures.

You are expected to be able to interface with the customer, with our Product, Development and Sales to find the best route for customer success, and to help drive improvements into pixstor/ngenea features and processes.

Responsibilities:

Use a consultative approach to customer engagements
Look for opportunities to help the customer achieve their vision more effectively and efficiently
Deliver on SOW with guidance from technical architects
Contribute to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements via product management and development teams
Communicate opportunities to the customer account team
Provide feedback to product management, development and project Managers
Exert influence on the overall objectives and long-range goals of your team and Professional Services
Provide mentorship for Professional Services Engineers to help them grow in their technical responsibilities and remove blockers to their autonomy
Manage/oversee/deliver on multiple projects, either as the primary engineer, or as a lead providing oversight to other Professional Services Engineers

WHAT WE ARE LOOKING FOR:

Needed skills:

Cross-platform system administration experience, including user authentication in a mixed Windows/POSIX environment
Networking experience, including advanced switch configuration
High throughput networking RDMA, RoCE, NVMeOF, IPoIB
High throughput network solutions such as Infiniband and Ethernet (RoCE)
LDAP or Active Directory experience
Scripting experience – Perl, python, bash, and/or PowerShell, etc.
Experience with data collection and analysis, including reporting and monitoring tools
Experience with configuration management frameworks such as Salt, Ansible, etc.
Experience with metric and health monitoring platforms such as Nagios and Prometheus Experience with high-performance computing and/or M&E Focused
Basic Docker experience

Nice to have skills:

Vendor-specific SAN/NAS certifications
Implementing and/or maintaining high performance/high volume storage solutions
Parallel, clustered or scale-out file systems such as Spectrum Scale (GPFS), Lustre, BeeGFS, Quantum StorNext, OneFS, Qumulo, Weka, etc.
Enterprise data storage technologies, such as SAN and NAS storage, Fibre Channel and iSCSI, CIFS/SMB, and NFS
Windows Server administration and/or UNIX/Linux system administration experience.
Knowledge of cloud computing & storage, and object storage (AWS, GCS, Azure)
Technical writing, technical consulting, or training experience would a plus

Profile:

Graduate Engineer or PhD in Embedded Software or equivalent
Experience in high performance computing, artificial intelligence or media & entertainment production.
Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
Positive disposition and solution-oriented mindset
Good communication skills
Self-motivated and self-managing, with strong organizational skills
Ability to thrive in a fully hybrid working organization (remote workers + office workers, multiple international offices across a wide range of time zones)

Of course, you might not have all of those required skills! But feel free to apply anyway and explain to us why you believe you are the right person for the job.

CONTRACT INFORMATION:

Type of contract: Permanent contract
Starting date: As soon as possible
Location: Los Angeles area
Hybrid Work
30% travel may be required
Competitive salary based on your skills and experience
Entitlement to free shares plans (RSU)

WHAT WE CAN OFFER YOU:

25 Days annual leave (PTO, sick days, public holidays)
Health Care insurance, life insurance and death in service on commencement of employment provided
401k enrolment with an employer match up to 3%

RECRUITMENT PROCESS:

First interview with the line manager
Second interview with the team
Final interview with HRD or CEO

Equal Opportunity Statement

KALRAY is committed to creating a diverse and inclusive environment, and we welcome applications from individuals of all backgrounds, identities, and experiences. We do not discriminate (including in our hiring and promotion practices) based on race, religion, skin color, national origin, gender, sexual orientation, age, marital status, disability status, or any other characteristic protected by law. Should you require accommodations or adjustments throughout the interview process and beyond, please tell us. We are committed to ensuring that all candidates have an equal opportunity to showcase their abilities and succeed in our organization.

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