We are seeking a dynamic and experienced Department Manager to join our team at Printemps New York.

You will be responsible for managing the performance and operations of your department, ensuring sales growth, excellent customer service, and efficient team management. You will have a key role in shaping the department’s success by making strategic decisions, improving service standards, and overseeing merchandising and staffing.

Key Responsibilities:

Sales & Business Performance:

Manage the department’s revenue and margins by setting and achieving sales targets. Monitor KPIs such as sales, profitability, and customer satisfaction. Implement effective commercial strategies and promotional activities to drive growth. Collaborate with buyers and provide insights about changes in the market or customer preferences to ensure the department remains aligned with business goals.

Customer Service:

Uphold high service standards across the department, including staff availability, store cleanliness, and customer engagement. Handle customer complaints and work with the service team to continuously improve the shopping experience. Lead initiatives to enhance service levels and ensure customers have an exceptional shopping experience.

Merchandising & Visual Presentation:

Ensure the department is organized, visually appealing, and aligned with the company’s merchandising standards. Oversee product displays, stockroom management, and ensure the correct pricing and security measures are in place. Monitor product availability and provide feedback to buyers on customer preferences and stock needs. Ensure products are presented according to company guidelines and that the department is visually inviting to customers.

Team Management:

Organize staff schedules, adapt to shift changes, and ensure sufficient coverage. Provide coaching and development opportunities for staff, handle conflict resolution, and promote teamwork. Set clear goals, track team performance, and foster a positive and motivated work environment. Ensure all team members are trained on sales techniques and customer service standards.

HR & Administrative Responsibilities:

Manage HR functions within the department, including recruitment, performance tracking, and team development. Identify training needs, support career growth, and contribute to the overall administrative operations of the department. Handle disciplinary actions when necessary and maintain a positive work atmosphere.

Qualifications:

Proven experience in fashion retail management, ideally in a department store environment.
Strong leadership, communication, and problem-solving skills.
Ability to manage sales targets, budgets, and performance metrics.
In-depth knowledge of customer service standards and visual merchandising.
Strong organizational skills with the ability to adapt to changing needs and priorities.

Printemps does not provide work authorization sponsorship for this position. Candidates must have legal authorization to work in the United States at the time of application.

Printemps provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Printemps complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.

Printemps is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at Careers@printemps.nyc

At Printemps, we work together with elegance, and we welcome all applicants for this position. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. You’ll experience our unique French and Luxury culture, along with our brilliant Ambassadors who will support and inspire you.

Printemps New York

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Printemps New York | Department Manager