Description:

Position Summary: Responsible for outbound and inbound calls in pooled account environment for the purposes of collecting amounts due to PFC customers. Recovery Specialists are expected to always follow the mission statement: Giving peace of mind to clients and consumers by providing reliable and effective recovery solutions, with compassion.

Position Responsibilities

Receive inbound calls and make outbound calls through designated dialer campaigns/pools
Refer all incoming calls on Late Stage accounts to the proper team's phone extension
Abide by the 8 step collection outline
Thoroughly update file information when talking to Right Party Contacts (RPCs) by obtaining Full & Complete (F&C) information to include: living arrangements, employment to include occupation, phone numbers, address information and bank information
Negotiate urgency/voluntary payments utilizing the proscribed Payment Matrix
Actively listen to problems offered by consumers. Diagnose and offer reasonable solutions to resolve the accounts.
Overcome stalls by providing thorough and accurate information pertaining to the debt, credit reporting, and intent for fast resolution to the problem
Follow FDCPA, ACA, FTC, and State compliance guidelines
Escalate calls as required (threats of suit, complaints with quality of service, etc)
Disposition accounts appropriately once the file has been worked
Follow and adhere to the collection floor clicker schedule
Be logged into the dialer and ready for calls at your shift start time
Respect your fellow coworkers, management, clients and consumers
Adhere to PFC Core Values, Mission and Vision Statements
Adhere to the ACA Code of Ethics
Other duties and responsibilities as may be assigned periodically by management

Requirements:

Essential Skills and Abilities

Ability to work independently
Maintain a professional appearance and positive attitude and image
Strong interpersonal and communication skills
Strong computer and phone etiquette skills
Strong analytical, organizational, time management and multi-tasking skills
Ability to work in a fast paced environment and maintain workflow standards

Required Education and Experience

Minimum High School Diploma or GED is preferred
Minimum of one year of working experience in a professional office environment

Reporting to this position: No direct reports

Physical demands and working environment

The physical demands and working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus.
Working environment: The noise level in the work environment is usually minimal and moderate.

Salary: $16 - $20 / hour (job typically starts at $16)

General sign-off: The employee is expected to adhere to all company policies.

PI723d1f918061-25826-35871972

Professional Finance Company Inc

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Recovery Specialist