Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience.

We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.

Our core belief is that every individual deserves a voice and the right to be understood. This dedication isn’t just a part of our ethos; it’s ingrained in our DNA. Join us in shaping a future where everyone’s voice is heard, understood, and valued.

Position Overview:

We are seeking an Implementation Analyst to join our team, playing a vital role in coordinating, and overseeing product implementations for clients, as well as supporting internal stakeholders. This role involves regular travel within the U.S. and requires strong project management, time management, and excellent communication skills. The ideal candidate is organized, detail-oriented, a self-starter, and highly motivated to deliver outstanding services and produce exceptional results, ensuring a world-class implementation experience for our clients.

Key Responsibilities:

Lead small, straightforward implementation projects with efficiency and precision
Maintain and track client implementation activities and project documentation in Salesforce and project management software
Develop implementation plans, reports, and presentations for internal and external stakeholders, contributing to project status updates to ensure project success
Execute implementation plans, ensuring timely achievement of project milestones and deadlines in collaboration with clients
Deliver remote or onsite training and end-user support during implementation processes
Serve as a field lead for onsite deployments, managing hardware, inventory, and communicating follow-up needs promptly
Complete and support hardware and equipment build, maintaining an organized staging area, including the management of old equipment
Deploy, install, test, and troubleshoot equipment in the field
Conduct quality checks to ensure specifications and quality compliance for collateral and equipment
Collaborate with implementation managers and teams to understand project requirements thoroughly
Manage and support the order fulfillment process for collateral materials, hardware, and equipment needed for projects and clients
Handle administrative tasks related to project implementation efficiently
Promptly and effectively address any issues or discrepancies that may arise
Participate and contribute to special projects or activities as assigned
Travel up to 85%

Qualifications:

Bachelor's degree in a related field (e.g., business, project management, logistics) or equivalent related experience
Fundamental project management skills
Strong organizational and analytical skills with high attention to detail
Excellent verbal and written communication, and strong interpersonal skills
Availability for flexible shifts and weekends to meet client requirements
Effective follow-up skills, strategic thinking, adaptability to process changes and a strong sense of ownership
Self-motivated, independent thinker with a collaborative team-oriented approach
Capacity to manage multiple tasks and adapt to changing priorities
Valid driver’s license

Physical Activities:

Walking, standing, kneeling, bending while onsite to prepare, deploy, and install equipment
Continuous movement and communication for hands-on equipment demonstration and training
Ability to lift objects weighing up to 45 pounds

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Implementation Analyst