Raines Feldman Littrell LLP is fast growing and dynamic national law firm, with opportunities to work on a variety of transactions for clients in diverse industries. The firm is comprised of a team of highly experienced transactional and litigation attorneys from some of the nation's most elite law firms. We are looking for candidates who can and are looking to assume immediate responsibility and who are willing to work as an integral part of a high performing and collaborative team.

Primary Representative Duties

Respond to and log help desk calls and e-mails.
Diagnose systems operations, hardware, software, and operator problems.
Perform troubleshooting to correct user problems and follows-up until solution is found.
Perform and/or recommend remedial actions to correct software, hardware, equipment, or systems problems.
Provide information and instruction to users on various applications, equipment, and manuals.
Conduct routine support of network systems, electronic mail systems, and communication devices.
Install hardware and peripheral components such as monitors, keyboards, printers, scanners, projectors, audio-visual, and other devices.
Load specified software packages such as operating systems, word processing, or spreadsheet programs, and verifies correct system operations.
Repair computers and printers and replaces failed components.
Create user accounts and assigns passwords.
Maintain inventory of IT equipment, supplies, and software; disposes of automation equipment.
Assist with maintaining eDiscovery platforms and software, ensuring optimal performance and security.
Collaborate with legal teams to facilitate the collection, preservation, processing, and review of electronically stored information (ESI) in compliance with legal requirements.
Implement and support litigation support technologies, including document management systems and review platforms.
Stay current with developments in eDiscovery technology and legal standards, recommending and implementing improvements as necessary.
Troubleshoot and resolve technical issues related to eDiscovery processes and tools, minimizing downtime and maintaining productivity.
Rotate with other members of the IT Department for on-call duties which provide support to the firm during evenings and weekends.
Provide support for office technology, including audio-visual equipment, mobile computing devices, and remote access including notebooks, iPhones, and iPads.
Responsible for system moves such as: computers, monitors and phones.
Perform end user training.
Assist with trial technology including trial software and courtroom AV setups.
Other duties as assigned.

Technical Skills/Abilities:

Bachelors’ degree in Information and Computer Sciences, Management Information Systems, or related degree and/or equivalent experience in a related field (3-4 years of experience in a Help Desk or IT related field).
Able to provide advanced troubleshooting for software and hardware.
Proficient in all software of the Microsoft Office Suite.
Excellent writing and documentation skills.
Ability to communicate at all levels within the Firm.
Ability to thrive in a fast-paced environment with a sense of urgency and drive for results.
Ability to maintain confidentiality at all times.
Law firm and/or eDiscovery/Litigation Support experience a plus, but not required.

The salary range for this position is $85,000-$95,000. Pay is determined based on depth of experience in the practice area. Associates are eligible to participate in RFL's associate bonus program, subject to the program’s conditions and restrictions.

Raines Feldman Littrell LLP is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Raines Feldman Littrell LLP

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