Qualified candidates must live within 50 miles of Clifton Park, New York.

Role Description:

As a Systems Engineer, you will be responsible for designing, implementing, and maintaining IT solutions both on-premises and in the cloud. You will provide all levels of technical support to our customers both remotely and onsite. The successful candidate will demonstrate excellent technical competency and maintain a high level of professionalism and customer service.

Responsibilities:

Provide all levels (Tier 1, Tier 2, Tier 3) of support.
Triage, troubleshoot, and support customers via phone, chat, email, and in person.
Utilize scripting and management consoles to design, build, and support a wide range of customer systems including but not limited to:
--Endpoint devices (Windows, Mac, iOS, and Android)
--Server hardware and associated infrastructure
--Microsoft Active Directory / Group Policy
--Microsoft Azure,
--Microsoft Office 365
--Virtualization (VMware/Hyper-V/Citrix) systems
--Storage/NAS systems
--Backup and Disaster Recovery systems
--Endpoint protection systems
--Network hardware (Firewalls, Switches, Wireless, etc.)
--Phone (VoIP/PBX) systems
--Printing/faxing systems
Manage hardware and software deployment projects.
Create step by step user guides, network diagrams, and/or instructions as needed.
Execute all job priorities with a customer service mindset and approach.
Participate in after hours on-call support rotation.
Travel to customer sites as needed.
Perform other duties as assigned.

Requirements:

Bachelor’s degree in computer science or other relevant field of study; will consider work experience and relevant certifications in lieu of degree requirement.
Preferred Certifications: Microsoft, Azure, Office 365, Cisco, VMware
3+ years’ experience in systems administration or similar role.
Outstanding customer service skills.
Previous experience working at an IT consulting firm, managed services provider, or an organization with a decentralized workforce.
Must show a commitment to professional development and continual improvement.
Demonstrated analytical abilities with a strong attention to detail.
Outstanding organizational and project management skills.
Valid driver’s license and travel using personal vehicle

RedWyre Technology Solutions

New Jobs

RedWyre Technology Solutions | System Engineer | clifton park, ny