Customer Success Consultant (Technical)

Location: Remote / Houston

Job Type: Full Time (1099) plus equity incentive

About Sentry:

Sentry is a cutting-edge document search and assurance platform designed to improve compliance, scalability, and security for organizations handling sensitive documents and data. Our innovative fingerprint-driven search engine ensures high accuracy in document matching and management without storing the actual files, making it a robust solution for industries such as legal, healthcare, and private equity.

Position Overview:

We are looking for a Customer Success Consultant who can bridge the gap between technical implementation and customer engagement. This role requires both technical expertise in implementing our solution using Docker and the ability to effectively communicate with customers to ensure successful deployments, ongoing support, and satisfaction.

As a key part of the Sentry team, you will work directly with customers to understand their needs, ensure successful onboarding, provide technical guidance, and act as their advocate within our organization.

Key Responsibilities:

Technical Implementation:

Lead the deployment and configuration of Sentry’s Docker-based solution for customers, ensuring smooth implementation tailored to their infrastructure.
Troubleshoot technical issues related to installation, performance, and integration with customer systems.
Provide technical guidance and best practices for maintaining Sentry solutions, including security and scaling considerations.

Customer Engagement:

Serve as the primary point of contact for assigned customers, guiding them from onboarding through the lifecycle of their Sentry implementation.
Conduct training sessions and create training materials to educate customers on best practices, new features, and how to leverage Sentry’s tools to achieve their goals.
Gather feedback from customers and work cross-functionally with product and engineering teams to ensure Sentry evolves in response to customer needs.

Ongoing Support and Success:

Proactively monitor customer health metrics, identify potential challenges, and ensure customers maximize the value of Sentry.
Collaborate with the sales and account management teams to identify upsell opportunities and ensure customers are aware of new features and upgrades.
Provide clear, actionable communication on both technical and business issues to a diverse customer base, ranging from highly technical IT professionals to business executives.
Develop training materials and conduct training.

Qualifications:

Proven experience with Docker and containerization technologies.
Ability to deploy and troubleshoot software in Linux environments.
Strong understanding of cloud infrastructure (e.g., Azure) and basic networking concepts.
Exceptional interpersonal and communication skills, with the ability to translate technical concepts to non-technical stakeholders.
Experience in a customer-facing role such as customer success, technical account management, or technical consulting.
Familiarity with document management systems, compliance, or security software is a plus.
Strong problem-solving abilities and a customer-first mindset.
Ability to work in a fast-paced, dynamic environment and manage multiple customer engagements simultaneously.

Sentry Document Search & Assurance

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