Summary

As the General Manager of the South Florida office (covering Palm Beach to Miami), you will play a pivotal role in overseeing a dynamic team, driving strategic initiatives, and ensuring the seamless execution of event services across various departments. You are a big-picture thinker, from guiding workflow and managing work challenges to nurturing client relationships and representing the face of the company in South Florida. This role offers a unique opportunity to make a significant impact in the world of destination management.

A Destination Management, Brand or Experiental Agency background is required.

The Company

If you want to join a company that is revolutionizing the way events are planned, executed, and experienced, then keep reading. This company is more than a destination company, they have built a refreshing mindset around purpose driven events and meetings. It’s in their blood to create environments that deepen relationships, inspire greatness, and generate revenue. From a cultural standpoint, you are joining a team of experts who appreciate and support each other in everything they do with passion and purpose. They are open to change and growth ideas and lead with an employee-centric mindset.

The Essentials

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge and Responsibilities

Proven experience in leading and managing cross-functional teams.
Strong understanding of all departments and roles within a destination management company
Apply critical and strategic thinking to directly drive the success of the team.

Examples:

-Ensure appropriate team members from across departments are at sites, events, and

meetings with clients and vendors to promote cross training + growth

-Knowing where the team is daily and making adjustments based on multiple factors. Ie.

-Client drop-in programs, limited team availability, business travel or heavy workloads)

Knowing when to include Leadership members to support the team's success. Ie. key client interactions, site inspections, program touches on-site, RFP collaboration, vendor negotiations or troubleshooting
Manage day-to-day needs such as time off
Excellent communication and interpersonal skills.
Ability to effectively convey ideas and objectives to both internal teams and external clients.
In-depth knowledge of the DMC industry with a keen understanding of market trends and

customer preferences.

Professional and knowledgeable with hotel partners with the ability to sell the team, services and products based on their needs or clients requests.
Strong desire to network and create industry connections for the department and company.
Solid financial management skills, including budgeting, forecasting and financial analysis.
Customer-centric mindset with a commitment to delivering exceptional client experiences.
Ability to adapt to changing accordingly and proactively address challenges.
Willingness to explore innovative solutions and drive continuous improvement.
Demonstrated ability to achieve and exceed targets and KPIs.
Track record of successful project management and delivery.
Proven ability to collaborate effectively with leaders from different departments
Foster a positive and inclusive working environment.
Strong in general computer programs – Office such as Excel, Outlook, Teams, navigation including SharePoint, and most importantly, embrace and adapt to, quickly learn and encourage emerging technologies.

Compensation and benefits

Competetive salary + commission. Would re-locate for the right person.
Competitive benefits package. 401K match, general health and dental insurance, paid holidays, flexible vacation time.

This company provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This jost posting is managed by Shannon Connex Recruiting.

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