Job description

Join Our Legacy: People and Culture Business Partner

Company: Shooster Holdings

Location: In-office Position at Shooster Holding’s Margate, FL Headquarters. With the flexibility to travel to other company locations in NC, NJ, and VT(and any future offices) as part of employee relations and engagement efforts.

About Us: We are a family-owned and operated business since 1974, powered by Smiling Faces that Care about our co-workers, our mission, and our communities. We provide live telephone answering services to thousands of companies nationwide. We pride ourselves on delivering exceptional customer service and fostering a culture of positivity and empathy. We are passionate about what we do and are looking for a People and Culture Business Partner who shares our values and is ready to lead by example.

What You'll Do: As the People and Culture Business Partner, you will drive organizational effectiveness and talent engagement with an emphasis on executing positive culture initiatives across the organization by enabling leaders to build, lead, and develop a diverse, high-performing team. In this role, you will be responsible for several P&C/HR functions, including recruiting, hiring, onboarding, employee engagement, and daily administration of benefit and other employee relations programs, doing so in accordance with company policies and procedures and all federal, multi-state, and local laws and regulations. This role is an individual contributor role reporting to the Director of People and Culture.

Responsibilities:

Develop and implement P&C/HR strategies and initiatives aligned with the overall business objectives, with a core focus on identifying the best talent to develop and retain within our culture.
Oversee and drive the entire lifecycle of P&C/HR functions and processes, including job advertising, candidate recruitment, onboarding, performance management, employee relations, employee engagement, benefits administration, and employee development.
Travel flexibility to engage employees in person across all company locations (up to one (1) week per month)
Report on core analytics to trend goals and progress in recruitment, employee satisfaction, retention, etc.
Ensure compliance with all applicable laws and regulations.
Lead future organizational design and change management initiatives to help maintain a high-performing, motivated, and engaged team.
Drive process improvement efforts to streamline P&C/HR processes and enhance efficiency
Provide guidance and support to managers and employees on P&C/HR-related matters, including, but not limited to, leave requests, FMLA/ADA/Disability, company policies, etc.
Manage employee relations issues, conduct investigations as necessary, oversee employee counseling and discipline
Collaborate with cross-functional teams to develop and implement P&C/HR policies and procedures
Stay updated on industry trends and best practices in P&C/HR

Qualifications:

Bachelor's degree in Human Resources or related field (required).
A minimum of 4 years of progressive experience in P&C/HR, with at least 2 years in a leadership role, is required. ( Answering Service, Virtual Receptionist, or Contact Center company experience is preferred.)
Strong knowledge of P&C/HR principles, practices, and employment laws at the local, state, and federal level
Experience with P&C/HR systems and platforms like Paycom, Rippling, Workday, Fountain, etc.
The proven ability to influence and drive change with leaders across the organization, aligning the people strategy with business goals and growth
Excellent communication and interpersonal skills, including oversight of the recruitment process
Ability to build strong relationships with stakeholders at all levels of the organization
Strong problem-solving and decision-making abilities
Demonstrated ability to handle confidential information with discretion
Proven skills and success in recruitment, employee engagement, and retention
SHRM Certified Professional (Preferred)

What We Offer: This is a full-time position. Compensation is based on qualifications and experience. We offer a comprehensive benefits package including:

401k with company match (50% match up to 6% of wages invested)
Paid holiday/vacation/personal time
Direct deposit
Health/Dental/Vision Benefits
Fully Sponsored Employee Assistance Program (free to ALL employees)
Childcare Reimbursement (up to $375 per month)
Gym membership reimbursement (up to $15 per month)
And many more benefits!

If you're ready to spread our culture and build a team of Smiling Faces, please submit your resume along with a letter of interest outlining your relevant experience and the attributes that make you the ideal candidate for the People and Culture Business Partner at Shooster Holdings. We look forward to meeting you and embarking on this journey together.

Job Type: Full-time

Shooster Holdings

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People and Culture Business Partner