Summary/Objective

The Commercial Department Manager (CDM) will lead the commercial department team members in the areas of renewal management, and client servicing. The CDM will participate in strategic operational functions within the department to advance the knowledge of team members. The CDM will add value and profitability to Single Source Insurance while moving the agency forward to accomplish the strategic mission of the company.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oversee proper input of policy information in Vertafore/AMS 360
Tracking of new, renewed and cancelled accounts
Successfully pull reports including renewal lists
Track and report on monthly and overall retention
Provide Instruction and Correction to Commercial Lines Team members in areas related to properly following company and department procedures and agency protocols.
Track team member progress on client accounts to ensure accuracy and timely completeness.
Keep up to date on industry changes and inform the team.
Monitor carrier updates to ensure most profitability on lines of business.
Present department summaries to executive team as requested to apprise of department issues and achievements and report status updates.
Attend Continuing Education classes and Professional advancement education to maintain all industry licenses and advance individual learning and enhance management skills.
Assisting Human Resources in periodic reviews for department staff
Conduct disciplinary reviews and performance improvement plans when required.
Assist HR in job descriptions, intern objectives and recruiting efforts/interviews for department team members.
View, accept or deny time off requests from team members in a timely manner.
Represent the company and department in a professional and positive manner in relations with other personnel, customers, vendors, and marketers.

Competencies

• Understanding of Commercial Insurance Rating Factors

• Communication proficiency in person, by phone and through emails with team members and insureds

• Ethical Conduct

• Flexibility

• Initiative

• Accountability

• Excellent Time Management

Supervisory Responsibility

This position has supervision responsibility over commercial servicing and certificates.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Some overtime may be required. Some weekend event participation may be required.

Required Education and Experience

220 Insurance License

4+ years of insurance agency experience

Experience with Vertafore AMS 360 platform

Proficiency with Microsoft Outlook, Word and Excel

Preferred Education and Experience

4 Year college degree in risk management, business or related field

Single Source Insurance, Inc

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Commercial Lines Department Manager