Skout’s Honor is an award-winning brand that provides innovative life-changing pet essentials to improve the lives of pets and their people. We’re seeking an enthusiastic and driven Inside Sales Representative who is eager to grow with us at our office in Oceanside, CA.

The Inside Sales Representative will play a key role in sales growth by building strong relationships with independent pet retailers. This role will use various communication channels such as email, phone, and video conference to qualify leads, present Skout’s Honor products, overcome objections and negotiate deals - to close sales and expand our brand presence.

Key Responsibilities:

Lead Generation:

Analyze retailer data to identify gaps in product offering and secure placement of new SKUs
Actively prospect and generate qualified leads through outbound/inbound calls, emails, and social media outreach

Customer Relationship Management:

Utilize a six-week rotation to cultivate and maintain long-term relationships with independent pet retailers, ensuring satisfaction and retention
Gain a thorough understanding of retailer needs to determine the level of interest and offer the most appropriate product solutions
Prepare and submit orders to distribution partners
Respond to inquiries and address concerns professionally and efficiently
Occasionally provide support at industry shows

CRM Database Management:

Manage deals in CRM pipeline, tracking the progress of leads through the sales cycle to close
Maintain accurate records of sales, company, and contact activities in CRM
Submit sample requests and assets via CRM to boost brand awareness and introduce new products

Sales Targets and Reporting:

Accurately report on sales activities, opportunities, and outcomes
Meet or exceed individual key performance metrics as set by management

Internal Collaboration:

Work closely with cross-functional teams and other departments to ensure a seamless experience for the retailer and optimize the sales process
Coordinate with the Marketing department to ensure alignment on lead generation and nurturing efforts
Collaborate with the Sales department to share insights and refine sales strategies
Provide retailer feedback to appropriate team members to improve the customer experience

Product Knowledge:

Become a product knowledge expert to educate retailers on features, benefits, and unique selling points to meet retailer needs
Stay informed on product updates, industry trends, and competition
Participate in ongoing training sessions to improve selling techniques

Qualifications & Skills:

Education: High school diploma or equivalent required
Experience: 1-2 years of experience in sales or customer service required, preferably in inside sales
Customer-Oriented: Strong focus on providing excellent customer service
Sales Knowledge: Understanding of the sales process, including lead generation, qualification, and closing techniques
Goal-Oriented: Self-Motivated with a strong drive to exceed sales targets
Technical Ability: Proficiency with CRM software (e.g., HubSpot, Salesforce) and Microsoft Office
Adaptability: Strong ability to manage time effectively and pivot when needed
Written and Verbal Communication: Ability to effectively articulate Skout’s Honor value proposition
Problem-Solving: Ability to handle customer objections and resolve issues

Work Conditions, Benefits & Perks:

Full-time
Hourly
Medical
Dental & Vision
401K with company contribution
Health & Wellness Program
Generous employee discount
Dog-friendly casual office environment

"We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics."

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Skout's Honor® | Inside Sales Representative