Job description

Direct Mail Project Manager

Source4 is currently seeking a full-time Project Manager. This position will report directly to the Sales Manager and will be responsible for providing sales support within a portfolio of key customer accounts.

This is a great opportunity for a self-motivated candidate who is eager to learn and possesses strong interpersonal and problem-solving skills. Experience with direct mail and sortation software

Ideal candidates will be proactive, detail-oriented, and proficient at managing high-level customer relationships while delivering quality service.

Job Responsibilities

Primary point of contact for day-to-day communication with Customers.
Acts as liaison between Customer and Sales Team.
Documents project specifications, and customer expectations for product performance and delivery.
Collaborates with Sales/Production to provide any materials required for sampling, testing.
Provides continuous support and communicates fully with internal team and external customers, and follows-up promptly with quotes, requests, orders, and other tasks.
Enters and acknowledges sales orders; confirms pricing provided by Sales/Estimating group; ship/delivery information and product specs.
Builds and maintains a customer profile for job specs, customer preferences, key contact information which enhances customer experience and develops long-term customer relationships.
Work with QC / Sales / Accounting for timely resolution of any customer issues/product concerns.
Participates in various training seminars/meetings including customer requested, weekly production, departmental, and others to ensure quality of product and service.
Generates customer specific reports, participates in audits and customer site visits as required.
Must possess a positive attitude, ability to work independently, support for teammates, and demonstrate strong leadership and customer service skills.
Actively offer suggestions for improvement to processes and procedures for improved efficiencies and/or customer experience enhancements.

Process Mailings and use software proprietary to the USPS.

Other duties and assignments as required.

Qualifications

High school diploma required; degree is preferred.
Minimum of two years’ work experience.
Advanced experience in Microsoft Office Suite, with strong proficiency in Microsoft Excel.
Sales administration experience preferred.
Experience with CRM systems preferred.

Competencies

Customer focused.
Outgoing self-starter who can work independently.
Ability to think quickly and solve problems.
Strong written and verbal communication skills.
Detail Oriented.
Organizational skills.

Source4

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Source4 | Direct Mail Project Manager