Position Summary

The successful Customer Account Coordinator will have a track record of consistently communicating with customers in a timely, professional, and courteous manner. They must be able to maintain strong working relationships externally and internally. Must be successful at building rapport with customers and leveraging their relationships to identify opportunities for growth. They will thrive working in a fast-paced, multitasking environment, and have strong organizational and time management skills. Must be highly proficient at administrative duties.

This role directly contributes to achieving a 4.5 or higher for customer service in our annual survey index, helping SSP to meet our targets for sales growth. They should strive for 100% accuracy throughout the order process. Some travel required.

Duties and Responsibilities

Collaborate with sales, production, and logistics teams to optimize order processing workflows and drive customer-centric improvements.
Assist the sales team with managing and organizing price lists, including updates for annual price increases and ongoing pricing adjustments throughout the year.
Manage the sales order process, ensuring accuracy, efficiency, and timely delivery. Proactively addressing potential raw material or quality concerns.
Manage new customer onboarding, ensuring all necessary agreements and documentation are completed accurately and on time.
Develop and maintain strong relationships with customers, becoming a trusted advisor and point of contact for their needs.
Collect customer feedback through surveys and interactions, sharing insights with relevant teams to address customer needs and drive product improvements.
Act as the initial point of contact for customer complaints, logging documentation through the quality system, and working collaboratively with the quality team to identify and implement effective solutions.
Coordinate customer outreach initiatives, including the planning and distribution of gifts or client appreciation items.
Coordinate shipping methods with customers and freight forwarders, securing cost-effective quotes and ensuring timely transportation.
Manage international shipping processes, complying with regulatory requirements and international trade laws.
Create and maintain internal forms, process instructions, and training materials.
Perform various administrative tasks to include maintaining filing systems, processing incoming checks, managing credit card transactions, invoicing customer consignment and other requested tasks as needed.
Assist in maintaining ISO compliance by supporting the audit process and ensuring adherence to standards across operational processes.

Qualifications and Education

2 Year College Degree or equivalent experience

Successful track record in Customer Service, 2+ years

Microsoft Office Proficiency

Excellent Communication Skills

Problem Solving Capabilities

Ability to prioritize and manage multiple tasks efficiently

SSP Beliefs & Values

At SSP, our core beliefs and values foster a family environment.

Our Core Principles:

We are comfortable being uncomfortable
We give each other grace
Every day is an opportunity to make a difference
Never settle for good enough
No politics

$23.00 - $27.00 / Hourly Range

Specialty Silicone Products, Inc.

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Specialty Silicone Products, Inc. | Customer Account Coordinator