SWYFT Solutions is a startup that is on a mission to provide future-proof solutions for businesses and individuals. We specialize in engineering software, including SOLIDWORKS, and we offer a range of products and services to help our clients succeed. Our company was founded in 2020, and we're already making waves in the industry with our platinum level support from Dassault Systemes.

We are looking to add a Training and Technical Support Specialist role to our team who can help set clients up for immediate success, troubleshoot issues, and is looking to become a general expert on a broad range of software solutions, including mechanical and electrical design, simulation, manufacturing, and more!

As a startup, we're all about pushing boundaries and breaking new ground. We're a small but dynamic team of self-motivated individuals who work remotely, and we're not afraid to take risks and try new things. At SWYFT Solutions, we value innovation, creativity, and teamwork, and we believe that by working together, we can achieve great things.

Our core values are what make us unique from other companies in the industry. We strive to exceed expectations, always going above and beyond for our clients. We're actively engaged in our work, constantly seeking new ways to improve and innovate. And we're intentional in everything we do, making thoughtful decisions that are guided by our commitment to excellence.

Responsibilities:

· Field technical support phone calls and emails and provide resolutions to client issues

· Maintain CRM with latest client facing activities

· Create technical content (blogs, YouTube videos, etc.) to promote successful education or aid in technical troubleshooting

· Engage in technical communities and user groups surrounding partner solutions

· Develop and maintain training curriculum and content

· Execute scheduling, attendance management, and other administrative tasks necessary for training courses

· Be a SOLIDWORKS and 3DEXPERIENCE Works expert to discuss and educate on the products internally and externally

· Lead live client-facing training sessions

· Keep internal and external teams up to date on latest product updates

· Continuous development with training and certifications

Requirements:

· Strong problem solving skills

· High emotional intelligence and empathy to understand client point of view

· Excellent communication and customer service skills

· 2+ Years of SOLIDWORKS experience

· Experience with SOLIDWORKS PDM or alternative data management/lifecycle management systems

· Ability to work on/manage multiple tasks and long term projects both individually and as a team

Desirable:

· 1+ years of 3DEXPERIENCE experience

· Manufacturing or automation industry experience

· FEA/CFD experience

· Electrical schematic experience

Schedule:

· 8 Hour Shift (Pacific time zone)

· Monday-Friday

Work Location:

· Remote with occasional travel

If you're looking for an exciting opportunity to be a part of a startup that's changing the game in engineering software solutions, then SWYFT Solutions is the place for you. Join our team and help us shape the future of the industry.

SWYFT Solutions

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SOLIDWORKS Training and Technical Support Specialist