As a Website Support Specialist (L1), you must possess superior problem-solving and communication skills and have a working knowledge of web-building software. You have experience in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM, and Development teams, and vendor partners, you ensure timely resolutions to website-related requests. You are service-oriented, curious, flexible, enjoy investigating, analyzing, and solving problems, and can work independently as well as in collaboration with other team members. You are not afraid to ask questions! Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies. Knowledge of Salesforce, Jira, WordPress, and automotive inventory management is a plus.

This is an entry level, full-time, salaried position, located in our El Paso Office.

Responsibilities

Attain working knowledge of Team Velocity’s products, processes, integrated strategies and our proprietary technology platform, Apollo®
Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission
Assist Onboarding, OEM, and Customer Success teams with maintenance of website content and inventory management as needed
Analyze, document, and report product malfunctions and technical issues via company tracking systems; escalate issues as needed
Keep up to date with the latest product enhancements and functionality

Additional Responsibilities

Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies
Assist customers using Apollo® web-building programs
Collaborate with cross-functional teams including account managers, vendors, developers, and content creators to resolve complex issues

Requirements

Bachelor’s degree
1+ years of relevant experience in Customer Support is required.
Understanding of HTML, CSS, web-building software, and content management systems (preferred, not required)
Ability to quickly learn new software programs and systems
Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment
Strong customer-facing communication and interpersonal skills
Problem solver with an ability to communicate technical issues clearly and concisely
Positive attitude with patience and empathy displayed through all interactions

Compensation

This entry level position offers an annual starting salary of $38,000, commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

Next Steps

If you are interested in this position and believe your experience is a perfect fit, please SUBMIT a current resume and contact information. Please note, given the overwhelming applicant response to our post the recruiting team is only able to reach out to applicants who are selected to move forward. If you are selected, one of our Talent Managers will reach out to you within 7-10 business days from your submission. Thank you, and best of luck!

ABOUT TEAM VELOCITY

Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to the final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.

Team Velocity

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Website Support Specialist (L1)