Project Analyst UX and 508 ****This job requires onsite 3 days a week Woodlawn MD****

110 K Salary great Benefits

• Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle.

• Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.

• Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software.

• Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently.

• Excellent teamwork and interpersonal skills.

• Excellent written and verbal communication.

• Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience in lieu of a degree.

• Must be able to obtain and maintain a Public Trust. Contract requirement.

*** Selected candidate must be willing to work on-site at least 3 days a week.

Required

• Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.

• Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.

• Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.

• Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.

• Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.

• Ability to write technical documentation and plain language documentation dependent on audience.

• Self-motivated, task-driven, and able to quickly learn new skills.

• Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)

DESIRED

• Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)

• Understanding of UX and user research methodologies

• Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)

• Support and troubleshooting of mobile devices (Android, iOS)

• Understanding of 508 and accessibility compliance

• Previous work experience in federal government

• Understanding of agile framework and full life-cycle software development methodologies

• Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).

TechPerm Incorporated

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