Location: Clearwater, FL (On-site at TelyRx Pharmacy)
Contract Duration: 1-2 weeks (14 days maximum)
Rate: $1,500 (flat rate upon completion)

About Us:
TelyRx is a forward-thinking, tech-enabled pharmacy dedicated to making healthcare more accessible and efficient. We provide essential medications easily and affordably, delivering a seamless customer experience. As we continue to expand, we're looking for a skilled HubSpot Service Portal Specialist to join us temporarily to optimize and build out our service tools within the HubSpot platform.

Project Overview:

We're seeking an experienced HubSpot professional to create and implement a comprehensive service portal for our customer service and pharmacy operations. This short-term role involves working closely with our team on-site in Clearwater, FL, to understand our workflows and build a tailored service solution.

Key Responsibilities:

Shadow Operations: Spend time with our customer service and pharmacy teams to observe workflows, pain points, and service delivery needs.
HubSpot Service Portal Development: Build out key components within HubSpot Service, including:
- Support Pipelines: Design and implement efficient ticket pipelines to handle customer inquiries, prescription management, and order fulfillment issues.
- Helpdesk: Set up an intuitive helpdesk system for internal and external support needs.
- Knowledge Base: Develop a searchable, easy-to-navigate knowledge base for customers and team members.
- Automation: Incorporate workflows and automation to improve response times and service consistency.
- Metrics & Reporting: Enable robust reporting and analytics to track key performance indicators (KPIs) for customer service efficiency.
Testing & Training: Test the new setup for functionality and usability. Provide documentation and brief training to our team on how to use the newly built tools.

Qualifications:

HubSpot Expertise: Demonstrated experience building and customizing service tools within HubSpot.
Knowledge of Service Operations: Familiarity with support pipelines, helpdesks, ticketing systems, and knowledge bases.
Process-Oriented: Strong analytical and observational skills to identify operational needs and translate them into HubSpot functionality.
Technical Skills: Proficiency in creating automation, workflows, and reporting within HubSpot.
Communication: Clear and concise communicator, capable of documenting and training on newly implemented systems.

Project Details:

Timeline: The project must be completed within 14 days of the start date.
Location: This role requires in-person work at our pharmacy in Clearwater, FL, to shadow the team and gain a thorough understanding of our operations.
Compensation: Flat rate of $1,500 upon successful project completion.

How to Apply:

Interested candidates should upload the following:

A brief cover letter outlining your experience with HubSpot Service and similar projects.
Examples of past HubSpot Service portal work (if available).
Your availability to start the project within the next 30 days.

Experience with HubSpot Service Hub: Proven track record of designing and implementing support pipelines, helpdesks, and knowledge bases within the HubSpot platform.
In-Person Availability: Must be able to work on-site at our Clearwater, FL pharmacy to shadow the team and gain a comprehensive understanding of workflows and operational needs.
Process Observation: Ability to closely observe and analyze customer service and pharmacy team operations to identify inefficiencies and areas for improvement.
Complete Build-Out: Deliver a fully functional and customized HubSpot Service Portal, including:
Support pipelines tailored to TelyRx's needs.
A robust helpdesk system.
An intuitive and searchable knowledge base for internal and external use.
Automated workflows to streamline customer service processes.
Detailed reporting and analytics setup for service performance tracking.
Testing & Documentation: Test all components for functionality and usability. Provide clear documentation and brief training to ensure the team can effectively use the new tools.
Flat-Rate Scope: All requested changes, edits, and refinements within the agreed-upon 14-day timeframe are included in the $1,500 flat rate.
Deadline Commitment: Must complete the project within 14 calendar days from the start date.

Compensation details: Yearly Salary

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TELYRX LLC

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TELYRX LLC | Contract: HubSpot Service Portal Build-Out Specialist