Job Summary

Front office position handling administrative duties required by the Association to

Provide superior services to members.This position reports directly to the

Executive and Professional Services Director. (Non-Exempt Employee)

General duties include but are not limited to:

Greet members/visitors and assist as needed.
Answer all incoming calls in a timely manner and responds to phone inquiries by determining member’s needs and specifications for referral to appropriate department.
Distribute mail and packages to CEO.
Delegate and follow up technology hotline questions.
Process secondary membership applications, assist in annual dues billing, and maintaining membership records.
Process broker admin access applications and maintain records.
May assist Department Heads in committee meetings by taking minutes, etc.
Keep kitchens and all public areas clean at all times.
Create, maintain and organize tent cards for all in-house functions.
Maintain workroom and ensure sufficient supplies needed for copiers, printers, etc.
Assist with set-up and cleanup of in-house functions alongside the Meetings and Events Manager.
Assist with overflow work, including word processing, data entry and Internet research tasks of all departments.
Assist in making copies and putting materials together for committee and other meetings upon request.
Take mail to the post office from time to time.
Works independently and within a team on special nonrecurring and ongoing projects.
Perform such other duties as requested by the Chief Executive Officer and Executive and Professional Services Director.

Required Skills/Accreditations

Organizational Skills including the ability to multi-task.
Strong Computer literacy with emphasis on Microsoft applications and data management applications. Mac experience strongly preferred.
Understands the process of a volunteer organization.
Must be a good project manager.
Must be attentive and creative, possess the ability to work with and adapt to all types of people and exhibit patience.
Must be skilled as a communicator, have strong interpersonal skills. Ability to clearly and pleasantly communicate both verbally and in writing with members, management, and co-workers, both in person and by telephone.
Must be self-motivated and ability to have initiative.
Ability to maintain confidential information.
Fosters and contributes to a positive team environment. Must be a team player and contribute positive energy.
Ability to produce professional documents with minimal number of errors; includes spelling, punctuation, and grammatical errors.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to work well under pressure, dealing with many member requests/questions within a short period of time.
Customer service oriented with a desire to create memorable member experiences.
Ability to use various office equipment, including but not limited to, calculators and photocopiers.
Must be able to lift 20 to 40 lbs.

Preferred Skills/Accreditations

High school education required, college degree in related field preferred.
Previous administrative support experience preferred. REALTOR® Association experience plus.

Hours

Generally, hours are 8:30 a.m. - 4:30 p.m.

M-F. Will be expected to arrive earlier from time to time depending on meeting schedule.

Additional Salary Information: Must send cover letter, resume, and salary requirement to: employment@tnrealtors.com (Only complete applications will be considered).

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Tennessee Realtors | Administrative Assistant