The Care Concierge’s primary duty is directly related to non-clinical patient care management, proactive outreach, and inbound support to ensure that our patients are cared for and that their health and wellness goals are being met under the direction of our Medical Provider Team.

Through this role, the Care Concierge must be able to implement discretion and independent judgment regarding patient care, casing our medical provider team, and directing all clinical-related inquiries to the correct department.

Roles & Responsibilities:

Monthly patient check-ins via phone, the biostation APP, text, and email
Support patients with symptoms, goals, and lifestyle changes
Create actionable and non-actionable cases in support of treatment plans
Schedule lab, provider, replenish life, and restore beauty visits
Complete refills as directed by Medical Provider
Support lab requisitions and lab result uploads
Customer service support to elevate patient care
Patient app support
Other duties as required from time to time

Qualifications & Education Requirements:

Bachelor's degree in business, marketing, healthcare administration, or related field preferred.
Previous experience in sales, customer service, or healthcare-related field is advantageous.
Great time-management and customer service skills
Exceptional attention to detail, organization, and problem-solving
Must be highly motivated and able to work independently
Demonstrate strong computer skills. Proficiency in Microsoft Office, and other applications
Effective communication and interpersonal relations skills

Send resume to: careers@thebiostation.com

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