E-Commerce Manager
Job Family
Retail and Merchandising
Type
Regular Full-Time
Position Status
Getty Center
Workplace Type
Onsite
Salaried/Hourly
Salaried
Hiring Pay Scale
$68,883 - $91,271 Annually
Salary
Commensurate with experience and internal equity
Program/Department
Finance and Accounting - 1602-GC Museum Store Operations
Requisition Number
2023-4343
ERRP Eligible
No
Diversity, Equity, Accessibility, and Inclusion at Getty
Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve and includes individuals who bring a diversity of values and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Job Summary
Working under general supervision, the E-Commerce Manager is responsible for the day-to-day operations of the Getty Museum Store retail and wholesale e-commerce sites, driving growth of the online business by enhancing customer experience, and managing customer order fulfillment, technology, and infrastructural plans. They are also responsible for generating data-driven commercial insights and managing relationships with retail and marketing working groups. The E-Commerce Manager works in a fast-paced, digitally centered environment where they oversee the end-to-end operations of the e-commerce business. An energetic, collaborative, and results-oriented team leader, they are technology-savvy with strong business acumen, able to effectively manage multiple projects and responsibilities.

Reports to General Manager of Retail Operations
Works closely with Manager of Retail Systems & Logistics to coordinate fulfillment of retail and wholesale orders
Works closely with Buying Team on building online assortment and determining stock levels
Manages the E-Commerce Coordinator
Major Job Responsibilities
- Manage two e-commerce sites: direct retail and wholesale product lines
- Monitor and implement best practices for e-commerce site and manage day-to-day site performance
- Oversee the design and development of the website
- Meet or exceed monthly and annual sales plans
- Manage customer order fulfillment and ensure customer service issues are addressed
- Plan, prioritize, and manage projects through the entire lifecycle, from planning to implementation
- Manage expectations and deadlines for projects and workflows, adjusting resources and priorities as needed
- Prepare statistical reports on e-commerce activity, analyzing website performance to drive merchandising and sales optimization decisions and achieve revenue goals
- Provide support for inventory control software and Shopify e-commerce platform, troubleshooting problems as they arise
- Create a calendar of e-blasts and other tools to routinely perpetuate and grow retail business, as well as support purchasing occasions like holidays
- Work with Buying Team on the creation of site features and product promotions
- Develop cross-sell and up-sell strategies
- Manage data and image assets on websites to ensure all products are posted and accurate; manage all content on the site
- Manage all online activity in relation to traffic acquisition, sales, conversion, and A/B testing and reporting
- Develop and implement roadmap for online store's functionality and growth, including strategies to improve website performance; report on the utility of existing and novel strategies
- Oversee or directly manage digital marketing channels across PPC, SEO, display, affiliates, email marketing, and social media
- Develop content calendar and oversee regular website updates and refreshes
- Provide required information for annual fiscal year budgeting process
- Work closely with retail, web development, marketing, and technical teams
- Analyze new market trends, business opportunities, and market segments
- Analyze past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI
- Analyze service quality and customer satisfaction, addressing concerns and revising policies and procedures as needed
- As part of the Retail management team, may be required to assist with in-store coverage as needed; in-store retail experience is a plus
  Qualifications
  - 4-6 years of experience in e-commerce operations with some combination of managerial, buying, marketing, and accounting skills to run a high-volume retail operation
  - Project management experience with a solid background in the planning, prioritization, and execution of online projects
    Knowledge, Skills and Abilities
    - Demonstrated success in following through and completing projects
    - Demonstrated success in growing e-commerce revenue and customer acquisition
    - Ability to manage multiple projects and deadlines concurrently
    - Able to work independently and collaboratively with minimal supervision
    - Excellent understanding of UX, web design, customer flow, and web analysis
    - Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels
    - Confidence in developing and overseeing e-commerce-focused digital marketing strategies
    - Confidence in traffic analysis, reporting tools, and optimization
    - Knowledge of attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools
    - Experience with Google Analytics, social media marketing and mobile e-commerce
    - Excellent communication skills and interpersonal skills to work with staff, customers, and others outside the organization; must demonstrate excellent customer service skills
    - Demonstrate creativity in merchandising and marketing the online store
    - Familiarity with word processing and spreadsheet software (Microsoft Word and Excel, Google Docs and Sheets)
    - Working knowledge of Photoshop and ability to create basic graphics for site when required
    - Proficient with inventory control software and Shopify e-commerce platform to provide appropriate level of support to staff as needed
    - Excellent organizational skills and attention to detail
    - Ability to navigate ambiguity and fast-paced environment
    - Experience with digital photography and product photography is preferred
      Benefits and Perks
      Here are just some examples that Getty offers/provides for full-time employees:
      - Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected
      - 403(b) Employee Investment retirement plan - with up to 5% Getty Match
      - Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
      - Educational Assistance and professional development
      - Paid Vacation, Sick, and Personal Days
      - 12 Paid Holidays
      - Many positions have bi-weekly Off-Fridays
      - On-Site Fitness Center at Getty Center
      - Community service opportunities To learn more about our comprehensive benefits and long list of perks, go to Getty HR.
        Equal Opportunity Employer
        We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

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E-Commerce Manager