Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist who thrives in a remote environment and is eager to immerse themselves in our company’s products and services.

As the frontline ambassador for PorchToPatio, you’ll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement.

Hours:

11:30 AM - 8:15 PM EST (with a 45-minute lunch break)

Benefits:

Medical reimbursement plan after 90 days
Employee discount
Paid time off after 90 days
Annual performance bonuses
Work-from-home flexibility

Key Responsibilities:

Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills.
Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat.
Navigate and utilize multiple software tools, including reporting tools and Excel, to manage day-to-day operations and resolutions.
Consistently exceed customer satisfaction, efficiency metrics, and resolution targets.
Collaborate with team members to maintain a positive, engaging, and productive work environment.
Participate in projects, including updates to our industry-leading website and processes.

Requirements:

Strong customer service skills with the confidence to handle various inquiries and provide timely solutions.
Comfort working remotely, with a reliable workspace and self-motivation to stay productive.
A passion for learning about our products, services, and industry to better serve our customers.
Excellent communication and relationship-building skills, particularly over the phone.
Reliable attendance and adherence to a set schedule.
Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers.
Familiarity with Excel and reporting tools.
A customer-first mentality and a commitment to teamwork.

Job Details:

Job Type: Full-time
Pay: From $18.00 per hour
Expected Hours: 40 per week

Benefits:

Paid time off
Parental leave
Work-from-home flexibility

Shift:

8-hour shift (day shift)

Application Question:

What does customer service mean to you?

Work Location: Remote

If you’re passionate about delivering exceptional service, thrive in a remote work setting, and are excited to dive into our world of products and customers, we’d love to hear from you. Apply today and become part of our dedicated team!

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