About Us

We are a small team of health tech operators who have collectively raised millions of dollars from renowned technology investors, including 8VC, Founders Fund, General Catalyst, Softbank, and many others. As a leadership team, we have built and held pivotal roles at three behavioral health unicorns.

Now, we are targeting the most critical challenge within the $90B behavioral health industry: the overwhelming administrative complexities that devour 40% of the industry’s operating margin. Our mission is clear— to dissolve administrative overhead by building behavioral health’s first AI-native employer.

About the Role

We are on the hunt for a Strategy & Operations Lead to join our team and help steer the growth of our business. You will be a hardworking individual and the #2 to the General Manager, focusing on strategic initiatives that support a multi-year journey to build America’s largest and most technologically-advanced behavioral health company.

Responsibilities

Drive and manage key strategic initiatives to support rapid business growth. Utilize analytics to guide priorities and decision-making.
Oversee and improve processes to enhance operational efficiency by using AI.
Unlock a clear path forward to growing and scaling supply and demand within the business.
Coordinate with marketing, product, and clinical teams to drive effective operations.
Effectively balance supply and demand on the platform to ensure customer and therapist success and satisfaction.
Define and implement effective operational processes as we continue to bring on more therapists and expand into new territories.
Refine existing data structures and develop robust reporting systems to empower the leadership team with effective decision-making.

Qualifications

Bachelor's degree from a top-tier university
5-7 years with a combination of consulting, investment banking, startups, or similar roles. Experience in early-stage and tech-driven environments is a requirement.
Superior analytical and problem-solving abilities, with demonstrated intellectual rigor.
Exceptional communication and interpersonal skills, and a proven ability to influence and inspire teams.
You are comfortable navigating ambiguity and are energized by building foundational processes from the ground up.
Demonstrated leadership skills, with the ability to efficiently drive team members.
A collaborative team player who values diverse perspectives and is committed to fostering an inclusive and innovative work environment.
A willingness to work 5 days a week in our SF-office with a fully in-person team.

Our Culture

At The Support Network, we’re a small team building the first AI-native employer for behavioral health, so we love moving fast and solving problems in real-time. We embrace a Monday-to-Friday in-person culture and work hard to achieve our high growth.

The Support Network

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Strategy & Business Operations Lead