Role Description

We are seeking a Store Manager to lead our flagship store in NYC, starting November 2024.

As the leader of your own store, you’ll be accountable for every aspect of business performance, most notably: consistently delivering an exceptional customer experience; recruiting and developing an elite-tier Ambassador team; and achieving business metrics that deliver sustainable profitability and long-term growth.

We are expanding from 1 to 4 physical stores this year. This critical role comes with high accountability and significant long-term upside for those looking to build a long-term career at a fast-paced, meritocratic company.

Your responsibilities will include:

Customer Experience

Develop a culture of extreme hospitality that ensures every visitor leaves with a memorable, positive experience at your store.
Ensure through training and development that our Ambassadors are product knowledge experts, able to forge personal connections, and serve as champions for the brand.
Constantly look for ways to improve our service, merchandising, and displays to create a welcoming environment for our guests.

Leadership and Ambassador Development:

Manage all hiring strategies to recruit, train and develop a diverse team of Ambassadors able to provide unparalleled customer service and efficient store operations.
Provide regular structured performance feedback for all team members to identify areas for development and improvement.
Cultivate a professional environment that encourages team achievement, continual growth, and high accountability.
Lead from the floor to tackle emerging challenges and address the various needs of the business, our guests, and our Ambassadors.

Store Operations

Manage your retail store to drive growth in revenue and profitability on a sustainable basis, in line with our brand's quality and expectations.
Update demand forecasting and high-level performance to ensure staffing levels, expenditures, and revenue are consistent with long-term financial goals.
Provide regular written updates to identify areas for improvement and to align on priorities to improve store performance, with full accountability for store profit and loss (P&L).

Physical Space Management

Ensure that the physical retail space reflects the quality aspirations for our brand and is consistent with the highest standards of cleanliness, upkeep, and presentation.
Lead all visual merchandising to drive higher sales and customer satisfaction, while keeping current with all company-driven initiatives.

You have:

2+ years in Retail Management (single or multi-store responsibilities)
A genuine passion for high-quality footwear and apparel and why it matters
Exceptional written and verbal communication skills
The proven ability to hire, develop, and retain amazing team members
A competitive work ethic, with a strong desire to win
High resilience and an optimistic, can-do attitude
Unimpeachable professional integrity

You are:

Entrepreneurial and meritocratic - seeking full accountability for challenging goals, innovating along the ways needed, and owning the final results.
A leader - someone who steps up, enjoys managing a large, diverse team and can hold others accountable to their own high standards.
A coach - able to bring out the best in your employees while developing the skills, processes, and culture necessary for long-term success.
The consummate host - able to make anyone feel welcome and genuinely excited to introduce new people to our brand in ways that leave them delighted.
Highly organized and disciplined - you are a self-starter who wants to manage their own schedule and can consistently manage your own timelines and responsibilities.
A problem solver - proactive, dependable, and able to independently provide solutions to novel challenges in a timely manner.
Rigorous - exceptional in your attention to detail and communication with others.
Relentless - you're constantly looking for new ways to improve existing processes, with an understanding that “good enough” is never the right standard.
Growth oriented and humble - a team player who prioritizes results over ego and is willing to investing in their own learning and development.
Flexible - available to work weekends, evenings and holidays as needed year round.

What do we offer?

Our management philosophy is highly meritocratic and simple: we seek to attract the best leaders, hold them accountable to clear KPI’s, and compensate them generously for what they achieve. This role offers significant upside tied to results and personal growth:

Competitive salary + performance bonuses
Growth opportunities
Health insurance
Free boots!

Who are we?

Thursday was born out of frustration. Tired of clunky work boots, delicate fashion boots, and over-branded boots that fall apart after a couple wears, we wanted to bring quality back to footwear. Now, we’re one of the fastest-growing consumer brands in the country. With a customer-focused commitment to high-quality product, honest pricing and ethical sourcing, we are expanding from our single retail location in NYC to cities across America to tackle the exciting challenges ahead!

To learn more, visit us at https://thursdayboots.com/pages/our-story

Thursday Boot Company

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Store Manager