Title - Service & Technical Support Manager

Company Description

Trime was founded many years ago in Suburban Milan, Italy. We manufacture and distribute our products to equipment rental companies and construction equipment dealers globally including USA, Australia (Asia Pacific), Italy, Great Britain/Northern Ireland, Netherlands, and other strategic locations worldwide. Our staff has collectively 100’s of years of experience in designing, manufacturing, renting, and selling construction equipment including but not limited to:

General and Specialty LED Lighting Solutions
Hybrid Construction Equipment
Low/No Carb products
Fuel Transport Cubes
Portable Security Systems
Dewatering Pumps
Parts and other consumables

Our company is built on “best in the industry” service and support and high quality, reliable products designed based on customer needs.

Compensation

We offer a competitive compensation package including health, dental and vision insurance, matching 401K, annual incentive - commensurate with experience. EOE

Job Description

We are looking for a proactive, progressive person to lead our company from a product support and product training perspective. This person should be a self-starter, self-motivated, enthusiastic, proactive, and outgoing with the ability to build long-term relationships with our customers, potential customers and staff members. An ideal candidate will have a background in Product Training and/or Product Support.

Duties include but are not limited to:

Lead all technical support work
Develop product sales training
Train current staff and customers
Assist in product technical support
Product troubleshooting
Develop service and technical support training
Assist in developing competitive product support comparisons
Assist in the development and enhancement of product manuals
Assist in the management of any online support materials including online procurement portals
Others to be assigned

Minimum Job Requirements

Valid driver’s license
Access to reliable transportation
Associate degree
Must be proficient in Microsoft Word, Excel and Outlook with solid IT skills.
Effective written and oral communication skills
2-5 year’s experience in a similar role
Well developed analytical and problem-solving skills

Trime US, Inc.

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Service & Technical Support Manager - Rental/Construction Equipment Industry