Are you ready to make a difference in the world? Doing something meaningful? Doing something that feels good and is purposeful?

Join Trinity Air Medical and be part of a life-saving mission dedicated to supporting organ donation and transplantation services. As our Performance Manager, you’ll play a pivotal role in ensuring quality, consistency, and operational excellence. Reporting directly to the Chief Administrative Officer, you’ll lead a talented Quality Assurance team that raises the bar across process improvement, quality metrics, and training initiatives. This role is crucial for ensuring accuracy, efficiency, and reliability within a 24/7 operation that works tirelessly to support Organ Procurement Organizations (OPOs) and Transplant Centers.

Bringing your experience in Quality Assurance leadership, you’ll set and uphold rigorous standards, implement KPIs, and guide continuous improvement strategies in collaboration with department leaders. This position requires a unique blend of strong leadership, analytical thinking, and strategic insight, with a background in process improvement (Lean, Six Sigma, etc.) and quality management- emphasizing understanding the process of a team of healthcare professionals. Additionally, you should have a Bachelor’s or Master’s degree in a related field, two years of leadership experience, and at least five years in quality assurance, training, and process improvement roles.

The skills we’re looking for:

Proven leadership in quality assurance and process improvement
Proficiency with Lean, Six Sigma, or other process optimization methodologies
Strong analytical skills and experience setting and tracking KPIs
Exceptional communication and collaboration skills, especially cross-departmentally
Skilled in developing, implementing, and standardizing training programs
Flexibility to support a fast-paced, mission-driven environment
Experience in coaching, feedback, and building a culture of accountability
Strong background in process improvement and training in the healthcare industry is a must.

With Trinity, you’ll need the efficiency to proficiently drive process optimization, and a commitment to Trinity’s mission. This includes the ability to manage a fast-paced environment, communicate clearly with medical teams, and adapt to changing priorities. For those passionate about quality and making an impact, this role offers the chance to be at the forefront of a mission that truly saves lives.

Trinity Air Medical

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Trinity Air Medical | Performance Manager | chandler, az