About Unlimited:

Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, we’ve been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow.

Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where we’re headed, how we’re getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation. New Associate Customer Success Managers join our Customer Success department, a team of supportive and positive individuals who strive to exceed expectations with each customer interaction.

Minimum Qualifications:

Bachelor of Business Administration degree or relevant field required
Eligible to work in the United States without visa sponsorship

Candidate Attributes:

Interest in healthcare technology
Understands the big picture and has strategic perspective that goes beyond short-term outcomes
Adept at directing customers and managing employees at all levels of the business
Takes responsibility for their actions and outcomes; is proactive and accountable to others
Always prepared and doesn’t get hit with surprises; does the preparation work that others skip
Great listener who engages with others’ ideas in a thoughtful, comprehensive way
Continuously invests in their skills and knowledge development
Trustworthy and easily earns and deserves the trust of customers and colleagues
Problem solver that hustles to find a solution; willing to roll up their sleeves to get the job done
Proven track record of producing outstanding results
Confident presenter who commands attention and inspires action
Dedication to creating positive client relationships and experiences
Exceptional verbal and written business communication skills
Strong organizational skills, able to use time and resources efficiently and effectively
Engages in conflict resolution with a balance of empathy and accountability
Defines success collectively and places higher value on achieving team goals over status and ego

Responsibilities of the Customer Success Manager Include:

Increases customer satisfaction, loyalty, and advocacy
Establishes and builds strong working relationships with business leaders at all levels
Monitors and analyzes customer data, financial metrics, and service metrics to proactively identify trends and create solutions to intervene on clients’ behalf
Works with project teams to uncover and avoid problems during the client onboarding process
Gathers feedback and recommendations from customers to help develop new product features
Hosts standing calls with clients to report on system performance, service level and special initiatives
Coordinates ongoing communication of best practices, solutions, and software enhancements to clients
Leads client escalations to resolution, responding with a standardized escalation process
Acts as an escalation point for internal teams and assists with client-facing communication
Leads both customers and internal executives and managers on key initiatives
Travel up to 25%

Compensation Plan:

Full-time position – base salary commensurate with skills/experience plus travel incentive(s)
Structured annual bonus program
Company matching 401(k)
Health and Dental insurance premiums paid in full by Unlimited Systems

Perks:

Recognized Top Workplace
Hybrid work environment – primarily work from home with intermittent in-office touchpoints
Professional training opportunities
Fun team-building and community involvement activities
Modern office with company provided beverages
Fitness, entertainment, dining, and shopping options near office headquarters

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit www.unlimitedsystems.com.

Unlimited Systems

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Customer Success Manager