Background

UPSWING Foundation founded in 2020 by Harmony and Jason Myers is a Colorado-based nonprofit with a vision to connect people and catapult dreams. We believe access to sports, education, and other opportunities is too often limited by barriers such as socioeconomic factors. We also believe all kids should have an equal opportunity to experience sports, to learn and grow, to connect with others, and to discover and pursue their dreams. Our mission is to develop strong, confident, successful student athletes who are able to give back to their communities in meaningful ways.
UPSWING Centennial is a state-of-the-art athletic facility offering performance training, dance, and recovery programs for athletes of all backgrounds. Designed to help determined student athletes thrive, UPSWING Centennial opens in late June 2024 for athletes, families, and the surrounding community.

Overview

The Athlete Experience Team is responsible for welcoming and directing athletes, managing the front entrance, answering inquiries, and ensuring an exceptional experience for all. This includes creating a positive environment by assisting with check-ins, offering guided tours, encouraging athletes, maintaining a clean facility, and performing administrative tasks as assigned by the Director, UPSWING Centennial, to provide the best quality experience for everyone.

If you have an upbeat personality, a passion for sports, and a drive to create a positive environment that impacts young athletes' lives, this is the position for you.

Requirements

Front desk experience, preferably in a sports facility or fitness industry
Excellent customer service skills
Exceptional diplomacy and listening skills
Basic computer proficiency (Microsoft Suite, Google Suite)
Experience using Mindbody preferred
Strong problem solving skills
Must be 18 years of age or older
Consistent and punctual attendance
Current CPR, SafeSport, Concussion, and First Aid certifications highly preferred
Be able to lift and move 25 lbs
Criminal background check required

Responsibilities

Monitor the front desk area
Light phone duties- Answering and following up with Athletes
Help athletes with check-in and registration
Direct Athletes to the appropriate class or area of the facility
Provide Tours to new Athletes and families
Ensure Athletes with appointments are directed to the appropriate staff member in a prompt manner
Monitor the proper and safe use of the facilities
Follow proper opening and closing procedures
Provide information about program offerings to prospective athletes and their families
Represent the Foundation, its mission, and code of conduct

Benefits

Access to the facility

Application Submission

Applications will be accepted until positions are filled. To be fully considered for this role, please send a resume and cover letter to Kasa Gellerstedt, Director, UPSWING Centennial at kasag@upswingfoundation.org.

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Athlete Experience Team