About Us

Founded in 1959, VanBelkum is a West Michigan-based company that specializes in providing comprehensive technology solutions to businesses across Michigan and the country. We offer a broad range of products and services, including VoIP phone systems, networking, video surveillance, access control, intrusion systems, audio-visual (AV) solutions, structured cabling, and fiber optics. We are a service-driven company focused on delivering the right solutions to our customers, believing that when we help customers achieve their goals, success will naturally follow.

Position Summary

We are seeking a Network and Physical Security Support Specialist who will provide dedicated support for our networking and physical security product lines. In this role, you will be responsible for assisting customers with the installation, configuration, troubleshooting, and maintenance of networking and security systems, including video surveillance, access control, and intrusion detection systems. You will also provide initial setup, end-user training, and ongoing technical support for a range of platforms.

Key Responsibilities

-Provide technical support and troubleshooting for networking and physical security systems, including video surveillance, access control, and intrusion systems.

-Support and configure platforms such as Ubiquiti, Fortinet, Verkada, Digital Watchdog, Brivo, and others.

-Perform on-site and remote installations, configurations, and maintenance of security systems and networking equipment.

-Conduct initial setups of various platforms and provide end-user training as required.

-Assist with system checks and preventive maintenance to ensure optimal performance.

-Respond promptly to customer inquiries, providing high-quality support both remotely and on-site.

-Document all service requests, incidents, and resolutions in the company’s ticketing system.

-Stay current with industry trends and best practices in networking and physical security systems.

Preferred Experience

-Experience with Ubiquiti, Fortinet, Verkada, Digital Watchdog, Brivo, and similar systems is preferred but not required.

Qualifications

-Associate or Bachelor’s degree in Information Technology, Network Engineering, or a related field.

-2+ years of experience in network support, security systems installation, or a similar role.

-Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) and network equipment (routers, switches, access points).

-Familiarity with physical security systems (CCTV, access control, intrusion detection).

-Ability to read and interpret technical drawings and specifications.

-Strong problem-solving skills and the ability to work independently or as part of a team.

-Excellent communication and customer service skills.

-Willingness to travel to client locations as needed.

-Relevant certifications (CompTIA Network+, Fortinet NSE4, or equivalent) are a plus.

VanBelkum

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Network and Physical Security Support Specialist