Company Description

We are seeking an experienced and HANDS-ON full-time Office Manager. This position will be responsible for managing the daily operations of this busy and growing office, including but not limited to data entry, scheduling, billing, and customer service.

Role Description

This is a full-time on-site role as an Office Manager in West New York NJ. The Office Manager will be responsible for overseeing office operations, managing administrative staff, handling patient inquiries, maintaining office supplies, and ensuring the smooth running of day-to-day activities.

Duties and Responsibilities:

Manage patient scheduling and direct patient traffic flow
Present treatment plans to patients
Organize and present financial arrangements to patients
Arrange payment schedules with patients
Oversee processing of insurance claims
Coordinate with insurance companies to ensure claims are paid
Manage specialist referral process
Recruit and select office staff to meet operational requirements
Train, develop and performance manage staff
Determine staff schedules and ensure operational standards are met
Manage employee relations and make certain staff have the necessary resources and support
Monitor and maintain the office budget
Organize and oversee supply purchases, equipment upgrades and operations expenses
Complete administrative functions, including bank deposits, revenue posting, staff payroll and invoice processing
Oversee collections and accounts receivable
Write business correspondence and reports
Run and analyze management reports
Support marketing and promotion initiatives
Maintain patient data in accordance with regulations and company policies
Ensure records are stored securely and in compliance with privacy and security regulations
Take responsibility for the appearance and functionality of the office
Maintain facilities and equipment in accordance with hygiene and safety regulations, including OSHA

Qualifications

Excellent organizational and leadership skills
Strong communication and interpersonal abilities
Proficiency in office management software and MS Office
Ability to multitask and prioritize tasks effectively
Previous experience in office management or related roles
Associate or Bachelor's degree in Business Administration or relevant field
Management or supervisory experience, preferably in healthcare
Knowledge of dental terminology and dental office procedures
Knowledge of accounting and administrative principles and procedures
Knowledge of insurance plans and claims processing
Knowledge of dental software

Veda Family Dentistry

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Office Manager