Job Summary:

Ensure uptime with internal and client networks, resolve client-facing tickets within contracted SLAs and execute on deliverables for client-facing projects.

Duties/Responsibilities:

Installation and configuration of network equipment for Visory and their clients
Update diagrams and documentation
Project work for Visory and their clients
Escalation resource for Support Teams
Manages internal and client-facing IP space.
Patches client network infrastructure
Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams
Defines, documents, and enforces system standards for internal and client-facing network systems
Provide onsite support when needed
Proactively monitor and respond to internal and client networks for issues
Communicate with client stakeholders for project and performance related engagements
Respond to network outages within SLA’s
Participate in a rotating on-call schedule

Role Requirements:

Available to work out of the Phoenix office 2-3 days a week at a minimum
Availability to travel to out of state clients when needed
Professional IT Certifications, such as: A+, Network+, Sec+, Cisco CCST or equivalent
Knowledge of Windows Server administration
Knowledge of public cloud networking with an emphasis on Azure
Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
Diagnosis skills of complex technical issues
Ability to multi-task and adapt to changes quickly, but also maintain a schedule and up to date calendar
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
2-4 years of experience managing and troubleshooting networks

Compensation: $60,000 to $70,000 base salary plus benefits and bonus opportunity

Visory

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Visory | Network Administrator | phoenix, az

Network Administrator