Job Title: Field Service Technician

Walther Trowal was founded in 1931 and is a specialist in surface finishing technology. We have been an innovative leader in the mass finishing marketplace inventing a majority of the mass finishing equipment being used today.

Job Description:

We are seeking a motivated and highly skilled Field Service Technician who thrives in a dynamic and mobile work environment. As a Field Service Technician, you will be responsible for providing exceptional technical support and maintenance/installation services to our clients across various locations. The individual we are looking for should be self-motivated and will be responsible for:

1. Technical Expertise:

• Field service repair which includes diagnose, repair, and maintain complex machinery and equipment at customer sites.

• Troubleshoot (remote and in-person) to determine root cause of equipment problem and recommend solutions to resolve technical issues promptly and efficiently with customers both in-person and remotely via telephone or video.

• Perform machinery installations and upgrades of our equipment at customer location throughout North America. Installation including, but not limited to wiring, basic plumbing, electrical controls, basic mechanics, troubleshooting, equipment start-up and training.

• Investigate, recommend, and quote spare parts depending on the problem.

2. Customer Service:

• Develop and maintain strong client relationships by delivering outstanding service and support.

• Communicate effectively with clients to understand their needs and expectations.

• Provide training and guidance to customers on product operation and maintenance.

3. Travel and Logistics:

• Travel extensively to client sites to fulfill service requests and project requirements.

• Plan and organize travel itineraries, ensuring optimal efficiency and cost-effectiveness.

• Adhere to company travel policies and guidelines while on assignment.

4. Documentation and Reporting:

• Maintain accurate records of service activities, including reports, service tickets, and inventory.

• Generate detailed service reports outlining work performed, recommendations, and any follow-up actions required.

5. Collaboration and Teamwork:

• Collaborate with cross-functional teams to coordinate service activities and resolve technical challenges.

• Provide input and feedback to enhance product performance and customer satisfaction.

Requirements:

• High school diploma or equivalent; relevant technical certifications preferred.

• Proven experience as a Field Service Technician or in a similar role.

• Strong mechanical and technical aptitude with proficiency in equipment troubleshooting and repair.

• Excellent communication and interpersonal skills.

• Ability to work independently and prioritize tasks effectively.

• Valid driver’s license and a clean driving record.

• Willingness to travel extensively and adapt to varying work environments. This position requires extensive travel, up to 80%.

Additional Preferences:

• Experience with European CE-style controls and Siemens PLC’s preferred but not required.

• The ideal candidate will have experience working with basic machinery plumbing, mechanics, electrical control systems, motor controls/VFD’s, basic hydraulics, basic HMI experience, etc.

We are open to candidates in the Grand Rapids, MI area.

Walther Trowal offers a competitive salary with overtime as needed. In addition, we offer a very generous benefits package which includes health, vision, and dental insurance. 401(k) retirement plan and paid time off.

Join our team and play a crucial role in ensuring our clients’ satisfaction through top-tier technical service and support.

Walther Trowal LLC

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Field Service Technician