Job Title: Support Services Specialist

Location: Richmond, VA

Job Type: Full-Time, Non-Exempt

About Us:

We are a growing business and litigation law firm with approximately 200 attorneys in the Mid-Atlantic region. Our team's dedication to excellence has established us as a leader in the legal industry. We are currently seeking a highly skilled and experienced Support Services Specialist to support our Richmond Office.

Job Description:

The Support Services Specialist, under the supervision of the Office Administrator, is responsible for providing a wide variety of hands-on support tasks which may include one or more of the following areas of responsibility: ordering monthly office and kitchen supplies; copy, production, and scanning projects; daily mail and shipping; file and records support; hospitality assistance with conference room set up and scheduling; receptionist backup, and facilities support.

Key Responsibilities:

Legal Service Support:

Interact and provide professional level support to legal assistants, firm administration, paralegals, associates, and partners.
Complete copy, production, scanning projects according to required deadlines utilizing equipment such as: paper cutter, hole driller, bindery equipment, and electric stapler.
Operate and maintain all office equipment including high volume copy machines, fax services, and postage meter.
Manage distribution of all incoming USPS, FedEx, and UPS mail and packages.
Request records or files from off-sight storage and assist Legal Administrative Assistants with file closing process.

Equipment, Facilities, and Inventory Management:

Act as the primary point of contact between the local office and central IT department to ensure that all tech-related issues and requests are addressed promptly.
Maintain logs and records for tracking, management reports, inventory, and ordering of supplies.
Stock and organize all copy rooms and printer stations with adequate supplies ensuring all areas are neat and orderly.
Check printers and multi-function equipment regularly to clear errors or paper jams and replace toner for optimum operation.
Straighten, organize, and manage all common areas including conference rooms.
Assist with box moves, office moves, and occupant moves.
Serve as point of contact for facility maintenance issues.
Assist with light maintenance and occasional cleaning duties.

Kitchen and Pantry:

Keep the kitchen and pantry clean, orderly, and well-stocked throughout the day.
Clean refrigerators in kitchens monthly and monitor dishwashers.

Backup and Additional Support:

Serve as backup to and relieve the Receptionist for breaks and lunch hours.
Provide occasional Legal Administrative support.
Perform various other duties as assigned by the Office Administrator.

Education and Experience:

High school diploma or equivalent.
Two or more years of work experience in a professional environment.

Skills and Abilities:

Possess a high level of professionalism, interpersonal etiquette, and customer service skills.
Proficient with MS Office Outlook, Word, and Excel, and an aptitude for learning other office-related software.
Excellent communication skills.
Ability and willingness to work cooperatively and professionally with co-workers and the Office Administrator.
Flexibility in work schedule, including availability to work overtime as needed.

What We Offer:

A competitive salary and benefits package.
Opportunities for professional growth and development within a dynamic and supportive environment.
A collaborative culture that values innovation, integrity, and inclusivity.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Whiteford, Taylor & Preston LLP

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Support Services Specialist